Job Title:
We Put the World on Vacation
About Us:
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company.
Our dedicated associates help the company achieve its mission to put the world on vacation.
About the Role:
We are seeking energetic, vacation loving, marketing / customer service enthusiasts to engage with prospective and existing members holidaying at our Shoal Bay Resort.
Your Key Responsibilities:
* Greeting and registering of owners and guests
* Providing information on local area attractions
* Completion of all department related paperwork
* Using all communication equipment including telephones, facsimiles and computers
* Meet guests face to face and generate sales appointments for our sales centers located at our amazing resorts and via livestream
* Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
* Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
* Clearly articulate the benefit of traveling within Wyndham Destinations community
Requirements:
* Previous experience within a similar hotel position
* Genuine passion for customer service and the local area
* Excellent communicator with strong interpersonal skills
* Enthusiastic, self-motivated and positive individual
* Immaculate presentation and professional grooming standards
* High levels of computer literacy
* Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
* Ability to recognize and solve problems in the workplace
* Ability to work a flexible schedule, including nights, weekends, public and school holidays
What We Offer:
* Build your career with a value driven organisation that promotes continual growth and development for its people.
* Professional development funding
* Discounted hotel stays across Australia, Fiji, New Zealand
* Great career development opportunities