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This range is provided by MAP TALENT. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay rangeA$13,000.00/yr - A$150,000.00/yr
We're partnering with a leading financial services organisation that's undergoing a major digital transformation across its customer and marketing functions.
As part of this journey, they're implementing a large-scale insurance platform upgrade and they need an experienced Change Manager Senior Analyst to help drive business readiness and stakeholder adoption.
You'll play a key role in the rollout and adoption of a new, end-to-end insurance platform spanning group, corporate, and retail portfolios. You'll be the conduit between technology and the business — translating platform capability into user-centric process documentation, managing change impact, and driving stakeholder engagement across internal teams and external partners (brokers, advisers, funds, and administrators).
What You'll Be Doing:Lead business impact assessments and develop tailored change management strategiesDesign and update end-to-end processes using tools like Visio or MiroInfluence and guide stakeholders through onboarding, adoption, and transitionFacilitate workshops, demos, and training sessions on platform functionalityWork closely with delivery teams, solution architects, and operational leads to align platform solutions with business objectivesSupport RFP/tender processes with platform insights and onboarding informationIdentify and drive continuous improvement initiatives across user experience and service operationsAbout You:7+ years in Change Management or Business Analysis within Agile project environmentsDemonstrated experience in customer-facing, B2B transformation programsStrong understanding of service operations, ideally within insurance or financial servicesSkilled in process mapping and stakeholder engagement across complex environmentsAble to balance platform capability with business requirements, identifying off-platform solutions when neededA confident communicator with a passion for enabling changeNice to Have:Tertiary qualifications in Finance, Business, Insurance, or ITSeniority levelMid-Senior level
Employment typeFull-time
Job functionProject Management
IndustriesStaffing and Recruiting
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