1. Full-time permanent position
2. Working hours: Monday to Friday 9am to 5pm
3. No experience needed
Join Bloom Hearing Specialists, located in Manly (7-9 Gilbert St 2095 Manly)! As a Customer Care Coordinator, you’ll be the heartbeat of our customer experience.
About WSA
WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.
Part of WSAudiology group, Bloom Hearing Specialists, we operate a global network of hearing stores equipped with the latest technology and, most importantly, the best people. We have a track record of offering and actively supporting progressive career pathways for our employees to grow and develop in the pathway of their choice.
Your day will involve:
4. Engaging with customers through phone, email, and in-person interactions, answering inquiries and providing tailored product information
5. Scheduling appointments for hearing assessments and consultations with our expert audiologists
6. Guiding customers through our innovative range of hearing devices and accessories
7. Resolving concerns efficiently to ensure every interaction leaves a positive and lasting impression
8. Contributing to local marketing efforts to promote our clinic and its services
9. Performing minor hearing aid repairs (training provided).
What we’re looking for:
10. 2+ years of experience in delivering customer service in retail or allied health environments
11. Good computer literacy and navigating various software programs (CRM, appointment management, etc.)
12. Attention to detail with a solid administrative background and a collaborative spirit
13. A positive, team-oriented attitude with the ability to work independently when needed.
Culture and Benefits
14. Training and development opportunities to keep skills up to date
15. Opportunity to work alongside a global retail team
16. Monthly clinic-based incentives
17. Employee Value Awards
18. Discount on hearing aids for employees, friends, and family
19. Annual flu vaccinations
20. Paid Parental Leave
21. Employee Assistance Program (EAP)
Sounds wonderful? We can't wait to hear from you.
WS Audiology is an equal-opportunity employer committed to creating an inclusive employee experience. Regardless of race, colour, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, we firmly believe that our work is at its best when everyone feels free to be their most authentic self.
Candidates will be required to undergo a police check as a condition of employment. This check will be conducted in accordance with applicable laws and regulations and will be used to assess the candidate's suitability for the position.