Job Title: Asset and Configuration Management Specialist
At Optus, we're out there shaping the future, not just waiting for it to happen. We drive innovation by exploring new technologies and continuously improving our services.
We believe in the strength of a diverse and inclusive workforce where different backgrounds, perspectives, and life experiences help us innovate and connect with our customers effectively.
This role will support the delivery of the largest Federal Government Contact Centre.
Key Responsibilities:
* Develop and deploy initiatives to deliver high-quality and consistent service operations across support organizations.
* Drive Best Practice improvements in Service Management, delivering regional and cross-vertical cost efficiencies.
Requirements:
* Proven ICT industry experience and an ITIL foundation.
* Understand and apply Agile Methodologies in an ITSM Environment.
* Ability to apply business management, financial concepts, and contracts knowledge to analyze business needs and develop recommendations.
* Demonstrate extensive understanding of current and future trends in the Service Management market.
* Must be an Australian citizen and eligible for Federal Government security clearance.
What's in It for You?
* Three days in the office, two days remote – with flexible hours to suit.
* Inclusive paid parental leave, up to 14 weeks for the primary caregiver.
* All Optus employees have access to resources, webinars, and support via the 'Parents at Work portal.'
* Own your own growth by accessing an extensive online and facilitator-led learning catalogue – even earn a MBA micro-credential via OptusU (University).
* Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, and Yarn Network.
* Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office.
* Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.