About the RoleStreem is looking for a motivated media mogul to join the team as our newest Customer Support team member. Acting as the first line of support for a vast number of our clients, your role focuses on crafting memorable customer experiences with the users of our media monitoring and intelligence platform. Reporting to the Customer Support Coordinator, you will act as the face of the Streem team, providing day-to-day customer service via Phone, Email and Live Chat. You will also support our internal Account Management team by building tailored customer briefs, deploying Streem’s product to new clients, and producing insightful reporting content using our platform. The successful candidate will be dedicated to providing top-tier support to a diverse clientele. They will be confident in their ability to adapt to the unique needs of customers, informed by a strong sense of initiative and keen interest in the Australian Media industry. The ideal candidate is motivated by challenges, able to proactively manage priorities in a fast-paced environment while maintaining a sharp attention to detail. What You’ll Be Responsible For
Client Query Support: Provide top-notch support via phone, email, and live chat to help customers make the most of Streem by resolving queries and offering expertise.
Collaborative Account Assistance: Work closely with the Account Management team on day-to-day client needs, assisting with data entry, brief creation, exports, and testing new products to ensure smooth client operations.
Media & Insights Reporting: Leverage Streem’s proprietary technologies to produce, review, and deliver insightful media and data reports that empower clients to make informed decisions.
Platform Quality & Data Integrity: Maintain the integrity of the platform by performing data entry, database maintenance, and quality control to ensure accurate, high-quality content and reliable news flows for clients.
Client Brief & Content Production: Create and manage customised client briefs, transcripts, summaries, and downloadable media items, tailoring content to meet specific client needs and objectives.
Customer Feedback & Product Liaison: Collaborate with the Account Management and Operations teams to relay customer feedback, ensuring the Streem platform continuously evolves to meet and exceed client expectations.
Skills You’ll Need
Customer Service Orientation: You proactively seek and develop strategies to enrich customer experiences, and adapt to dynamic project requirements of customers.
Problem Solving: You love generating innovative and sustainable solutions to client challenges, and foster a positive team culture through collaborative ideation.
Attention to Detail: You can effectively manage conflicting priorities and deadlines in a fast-paced environment while maintaining high standards, a keen eye for detail and ensuring client requirements are met.
Clear Communication: You can present ideas in a clear and concise way, both through written and verbal formats, to convey information effectively to both clients and colleagues.
Interest in Australian Media: Whether you’ve studied a relevant degree or you have media experience, we’re looking for people who are fascinated by the intricacies and nuances of the media landscape.
About StreemStreem delivers comprehensive and real time media monitoring, insights and reporting across Print, Online, TV, Radio, Podcast, and Social media as-it-happens. Building a user-friendly platform, enabled by technology and empowered by our people, is at the centre of Streem’s success. Since our market launch in 2017, we have grown to service 850+ Corporate and Government media teams across the world, helping them to track, analyse and respond to news events in real time. We’re driven by five core values that create a collaborative environment where innovative ideas flourish - we welcome responsibility, push the bar higher, remain easy to deal with, stay tuned in, and bring the energy! We welcome people who are motivated to make a positive impact by working hard, working together, and working towards a common goal to make media meaningful for our clients.Happy teams create inspired products, so we always strive to curate a culture that supports, uplifts and develops our staff. This includes a wide variety of benefits, including:
Daily gourmet lunches and snacks
Pup-friendly office space
Flexible and hybrid working
Fun seasonal team events
$2,000 Talent Referral Scheme
$3,000 p.a. Upskilling Allowance
Corporate gym and shopping discounts
Novated vehicle leasing