About the Role
The Security Technical Support Officer plays a key role in our front of house concierge team, supporting the management and administration of council security systems. This includes access control, CCTV, and other computer-based applications. The officer will also assist with tasks in mailroom operations.
Key Responsibilities:
* System Support: Assist in the programming, updates, and troubleshooting of access control systems, intruder alarms, and electronic lockers.
* Maintenance Coordination: Respond to security requests, allocate repairs, and ensure timely maintenance.
* Contractor Supervision: Liaise with contractors, manage work orders, and ensure safety and compliance.
* Concierge Assistance: Support front-of-house operations, conduct security inspections, and ensure a professional presence at the concierge desk.
* Mailroom Duties: Oversee internal mail operations, including managing incoming/outgoing mail and assisting with digital mail systems.
* Collaboration: Work with the Security Technical Officer and Facilities Maintenance team on physical and system-based security operations.
About You:
* Qualifications: Certificate 3 in Security Operations (including Control Room Monitoring and Screening), WorkSafe Construction Induction (White Card), and a current Working with Children Check (employee).
* Experience:
o Proficiency in computer systems, including MS Office 365 and security-specific applications.
o Knowledge of building security systems, access control, CCTV, and building management systems.
o Familiarity with Occupational Health and Safety requirements, including Safe Work Method Statements.
* Skills: Strong interpersonal skills, the ability to prioritize tasks under pressure, and excellent problem-solving abilities.
Additional Requirements:
* Prior to appointment, you will be required to undergo a National Police Check and a pre-employment medical assessment as part of the recruitment process.
We Emphasize:
* We are committed to being a child-safe organisation with zero tolerance for child abuse.
* We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work.
Your Commitment:
We strive to make our city a great place to live, work, and study, delivering over 130 services to our growing population.