Customer Service Manager Opportunity at Harvey NormanDiscover a great place to work at Harvey Norman, an Australian Retail icon in the home and lifestyle space.About the RoleWe are seeking a passionate, customer service focused Customer Service Manager to join our team in delivering Great Service, Always to our customers.Key ResponsibilitiesActively manage customer repairs & servicingTag faulty products and liaise with service agents & suppliers and keep the service database up-to-dateKeep customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer serviceAssist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reportingRun weekly reports for repairs/service jobs as required by the ProprietorAdvise customers of arrival of stock and organise delivery as requested by the ProprietorBe Health and Safety consciousRequirementsExperience in (or ability to work in) a customer focused, successful retail businessExperience working in a high volume administration roleCapacity to juggle multiple tasks with a flexible, 'can-do' attitudeCustomer service champion with very strong communication and interpersonal skillsAbility to think on your feet and manage your own work-flow with great organisational/prioritisation skillsFamiliarity with Australian Consumer Law (desirable)Being full of energy, ambitious, confident and flexibleFriendly, outgoing, approachable and work well as a team memberAbility to service customers while managing work tasks around their needsGoing above and beyond to provide exceptional customer focused problem solvingExperience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate servicesWhat We OfferGenerous staff discountsHarvey Norman is a strong advocate of career progression with a wide support network for professional developmentAn environment where good performance is recognised and rewardedA flexible and positive work environment