Federal Government Client seeking Multiple Service Desk Analysts !Your New Company My established Federal Government client is seeking to engage multiple Service Desk Analysts for an initial 12-month contract. You will be working within a high-performing and collaborative team that leads and supports a wide range of projects/programs within the Department. Working within a branch that delivers a range of ICT services to the agency infrastructure, application development, and communications. The branch is committed to building the agency's IT capability by providing data and insight-informed systems in order to develop innovate products and services. What you'll get in return - Flexible hybrid working arrangements- Initial 12-month contract with possibility of extension- Ongoing support and guidance from your consultant- Weekly pay period- Work within an established Federal Government AgencyYour new role You'll be responsible for providing the first line of contact for all technical problems across the agency's diverse end-user base. With your exceptional communication skills, and strong ability to tailor technical explanations to non-technical people, your day-to-day life will include: - Troubleshooting L1/2 support issues across Windows OS, Windows server, and Azure (including AD and Azure AD, the M365 suite, Exchange, Citrix, and more!) - Refining and building on existing documentation to set yourself and your team up for future success. - Collaborating with internal stakeholders to gather feedback and streamline service desk processes for the betterment of all parties. What you'll need to succeed - Knowledge and experience in the use of ServiceNow, MSWindows, MSOffice, MS SCCM, Active Directory, Citrix, ITIL and Remote Access platforms (desirable)- Ability to remain positive and respond to pressure in a calm manner.- Confidence and ability to effectively communicate, collaborate and negotiate with team members, business areas and external stakeholders at all levels of seniority. What you need to do now Sounds like the right role for you or know someone interested? Click Apply Now or connect with me for a confidential discussion and to find out how I can assist you during your job search.