Join Our Team
Lead a dynamic team of porters to deliver exceptional service and unforgettable guest experiences. Oversee daily operations, manage traffic flow, and ensure top-notch service standards.
The Role
As a Front Drive Supervisor, you will be responsible for leading the front drive porter team members to deliver outstanding service to hotel guests and ensure they have memorable experiences. Your duties will include overseeing the daily operations of the front entry points of our precinct, managing the flow of traffic at the precinct and upholding our high service standards. This position demands strong leadership, keen attention to detail, and the ability to both manage a team and provide exceptional customer service.
About You
To be successful in this role you will have:
* Previous supervisory experience in a customer service focused role.
* Previous experience working in hotel concierge, porter or similar environments.
* Demonstrated professionalism with exceptional communication and interpersonal skills.
* Strong computer literacy skills with previous experience using property management systems, such as Opera Cloud an advantage.
* The ability to work a rotating roster including nights, weekends and public holidays.
* A current Queensland Open “C” licence.
Why join us
* Work at the region’s premier destination for dining, events and entertainment.
* Idyllic location in tropical North Queensland.
* Permanent Full-Time position.
* Uniforms supplied and laundered.
* Free car parking.
* Employee Assistance Program.
* Corporate discount on health insurance.
* Paid Parental Leave.
* Generous discounts across the Morris Group.
About Us
The Ville is tropical North Queensland’s premier destination for dining, events and entertainment; located in gorgeous Townsville boasting 300 days of sunshine every year. Rising from the edge of the Great Barrier Reef, The Ville combines casual sophistication with the vibrant, playful spirit of modern Australia. Featuring award winning restaurants, world-class facilities and entertainment, The Ville is one of Queensland’s hottest tourism destinations.
Ardo is a brand new $88 million dollar hotel. Its arrival brings elevated relaxation and rejuvenation to North Queensland’s premier leisure and entertainment precinct, nestled on the edge of the Coral Sea with uninterrupted views across to Magnetic Island. It’s sprawling hotel suites; world-class dining outlets – Marmor and Terasu; day spa; and signature rooftop pool deck and bar combine to celebrate the spirit of the tropics with unique Ardo flair.
Our parent company, Morris Group, also owns and operates a collection of hotels and luxury lodges in North Queensland including Orpheus Island Lodge and Mt Mulligan Lodge, in addition to owning Morris Hospitality, a Melbourne-based hospitality company that operates some of the city’s most iconic hotels.
As part of Morris Group, we are passionate about driving sustainability action and being part of the shift toward a net zero future. That’s why sustainable practices are at the heart of everything we do. We live and breathe it so that future generations can enjoy all the spoils our region has to offer. We are continuously working toward group-wide goals that focus on People, Place, and Planet. We’re on a mission to find a better way to do the work we love to make a positive impact for the world around us.
We’re on the lookout for the best and brightest talent across every aspect of hospitality, tourism, corporate services, gaming, and everything in between to give our guests an unmatched holiday experience. If you are looking for a work environment that focusses on employee health and wellbeing, having fun, teamwork and collaboration across all levels of the business and providing a challenge then we would love to hear from you.
How to Apply
Applications close: 18 November 2024
Please note: Applicants must have eligible working rights in Australia.
Morris Group is an equal opportunity employer and welcomes people from diverse backgrounds and life experiences, including race, religion, gender identity or expression, sexual orientation, nationality, disability, or age.