Apply now Job no: 532472Work type: Permanent Full TimeLocation: Brisbane, QueenslandCategories: Guest Relations, Front Office, ManagementJoin our team as the Night Manager for The Star Grand.The Star Brisbane is Australia's newest entertainment hub at the heart of the new Queen's Wharf Brisbane precinct. The first phase is now open, with more venues and experiences on the way. The Star Brisbane offers a variety of new dining, bars, and unique entertainment options. It also includes a five-star luxury hotel, The Star Grand, and a state-of-the-art Event Centre.This transformational project has brought even more excitement and anticipation to burgeoning Brisbane. It will redefine how people play, shop, and socialise in the river city.The Night Manager, reporting to the Assistant Front Office Manager, provides the opportunity to lead the Hotel night shift team. This role involves inspiring the team to deliver first-class service and create memorable guest moments. You will assist the Assistant Front Office Manager in accomplishing the department's goals while nurturing and fostering the team's growth.This is a fantastic opportunity where you can put your skills and knowledge to the test to deliver a thrilling new era for hotels.A few of your responsibilitiesLead the night shift operations, including team training, development and performance managementInvestigate guest queries and concerns with a diplomatic and empathetic approachClearly demonstrate our commitment to service excellence, ensuring flawless delivery and execution of product excellence and service are paramountEncourage and demonstrate a positive working relationship across all departmentsEnsure records across guest and financial details are accurately maintainedWhat we will be looking forPrevious leadership experience in hotel managementExperience in Opera PMS will be advantageousDiploma or degree in hospitality management is advantageousStrong organisation and time management skillsAbout youYou will be an experienced hotel professional with leadership experience and familiarity utilising Opera PMS. You will be highly passionate about delivering guest excellence and have demonstrated experience in developing teams to success. You will bring a collaborative and welcoming mindset and understand the importance of embedding this culture within your team.Your role will be pivotal in shaping the success of our hotel operations at the Star Brisbane. Join us in making a difference.What we can offer you:Complimentary meal on site every day including hot meals, sandwich bar and moreFlexible working arrangementsDiscounted parking availableUp to 30% discounts across award winning restaurants and accommodationCareer development, training, and courses via The Star Academy - limitless career opportunitiesLifestyle discounts including gym memberships, retail discounts and dry-cleaning servicesSupportive leadership teamMental Health and Wellbeing servicesDiversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.Our cultureAt The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs.The Star was awarded WGEA Employer of Citation for Gender Equality(2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.It's your time to SHINE!Click on the link below to make your next career move with The Star.Advertised: 12 Mar 2025 E. Australia Standard TimeApplications close: 11 Apr 2025 E. Australia Standard Time