**Job Summary:**
Cummins is seeking a skilled Service Technician to complete troubleshooting, repairs, and rebuilds on engine products in a service workshop independently while coaching and developing less experienced technicians.
Key Responsibilities:
* Apply documented procedures and policies to perform diagnostics and complex repairs.
* Perform preventative maintenance based on assessment of engine.
* Complete required documentation, such as work completed documents, time sheets, warranty claims, and quality forms, via handwritten or business system input screens.
* Complete training in line with skill and business requirements.
* Care for and coach more junior technicians, transfer knowledge, and experience to others; may provide work direction; may review repair plans, parts lists, etc.
* Maintain work area and tools for cleanliness and proper operation.
* Adhere to and ensure adherence of more junior technicians to all relevant Health, Safety & Environmental policies, procedures, and legislation, and report any issues/incidents to their supervisor.
Competencies:
* Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
* Customer focus - Building strong customer relationships and delivering customer-centric solutions.
* Develops talent - Developing people to meet both their career goals and the organization's goals.
* Situational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.
* Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting, and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
* Diagnostics Application - Translates customer complaints to develop a troubleshooting plan, troubleshoots issue following guided workflows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair, validates repair by duplicating complaint to ensure it has been resolved, documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
* Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event, utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue, interprets electronic tool results or recommendations to determine next steps for service resolution.
* Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.
* Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair, disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment, inspects and replaces parts and components following re-use guidelines to minimize customers' cost of ownership, performs progressive damage check following guidelines to restore to pre-failure condition.
* Service Documentation - Creates and verifies customer, equipment, and technical information, captures specific data using required service tools, follows procedures, and documents required information in the service management system in order to have an accurate record of the work done.
* Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools, elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts, captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
Qualifications:
* Deliver a first-class service to our customers across automotive, mining, and power generation.
* Complete repairs and maintenance of heavy diesel equipment.
* Inspect and replace components as required.
* Engine rebuilding and reconditioning.
* Ensure adherence to all relevant Health Safety & Environmental policies, procedures, and legislation, and report any incidents.
* Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents.
Requirements:
* Advanced level knowledge of and/or experience with engine products.
* Experience providing technical advice and coaching to more junior technicians (preferred).
Salary: $60,000 - $80,000 per year.
Location: Various locations worldwide.
This role requires advanced knowledge of engine products and experience working with Cummins engines. The ideal candidate will have excellent problem-solving skills, be able to work independently, and have a strong commitment to customer satisfaction. If you are a motivated and detail-oriented individual who is passionate about delivering high-quality service, please apply today!
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are interested in this exciting opportunity, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!