Full time Border Express currently has an exciting opportunity available for an experienced and motivated Customer Service Officer to join the team at our Underwood Branch. Duties: Providing high level of service and communication to key internal and external stakeholders; Answering phone calls and escalating as appropriate; Actioning email inquiries promptly and responding with professionalism; Proficiently raising queries in the internal system (training will be provided). Skills and Experience: Demonstrated ability to assist customers with queries in a timely and efficient manner; Excellent telephone manner; Well-developed time management, communication and conflict resolution skills; Initiative, drive and a willingness to be an active member of the team; Strong written, verbal and listening skills are essential; Strong attention to detail. What you will get from Border Express: A team based workplace that supports flexibility and inclusion; Opportunity to actively support the local community; Training and leadership development; Career opportunities within Border Express. Get to know Border Express: At Border Express we're committed 100% to providing the very best supply chain services for Australia. Our business is working towards a fully supported regional network model to be the best carrier out to regional Australia with full visibility. We are an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We are committed to achieving a diverse workforce and strongly encourage applications from all cultures, languages, abilities, sexual orientations, and gender identities. We work hard to create a safe and inclusive environment for all. We encourage and support our team members to grow their careers with Border Express, by providing ongoing opportunities and development to grow and make a real difference. As a job applicant, your security is our priority. When you apply for a job with Border Express, we will never send you an email or SMS asking for banking information or other confidential information, until you have gone through a formal interview process and received a job offer from a Border Express staff member. Our communications will always come from the domain borderexpress.com.au. For more than 30 years, we have committed to deliver only the best service and the best results. We are not just 100% committed to deliver your freight, which is what you should expect of any freight carrier; we are committed to deliver 100%. Anything less than a 100% successful delivery is not acceptable to us and shouldn't be to you either. Source: This is an extract from the company's own website. #J-18808-Ljbffr