Job Title: Medical Receptionist at Springfield Doctors
About Us
Springfield Central, QLD, Australia is home to Springfield Doctors, a leading healthcare provider dedicated to enhancing the health and wellbeing of our community through exceptional medical care. Our mission is to provide high-quality, accessible healthcare solutions tailored to our patients' needs.
We pride ourselves on our compassionate approach and are driven by a shared commitment to excellence and innovation in the medical field.
Role Overview
We are seeking a friendly and organized Medical Receptionist to join our growing healthcare team at Springfield Doctors.
Key Responsibilities
* Open and close clinic as per set procedure
* Greet patients and other callers in a professional and courteous manner
* Make appointments for patients
* Ensure medical records are managed confidentially and efficiently
* Accurately process patient payments via cash, Eftpos, and direct bill transaction
* Knowledge of the MBS schedule and correct billing procedures
* Deal with referring doctors, hospital staff, pharmacists etc., courteously and helpfully
* Attend to patient enquiries
* Check and handle internal communications
* Fulfill roster duties when staff is away, on holidays, or sick leave
* Maintain the reception waiting area and consulting rooms tidy, including spill clean-up
* Ensure accurate storage and retrieval of patient and practice records with appropriate scanning, faxing, and filing of all documents
* Maintain confidentiality of patient personal and financial information
* Complete recalls
* Support the day-to-day operations of the medical centre
Selection Criteria
* Demonstrated ability to work in a team and willingness to learn
* Experience with medical software (BEST PRACTICE/MEDICAL DIRECTOR)
* Demonstrated strong organizational and time management skills, with the ability to multitask and prioritize tasks effectively in a fast-paced environment
* Demonstrated sense of being compassionate and empathetic when dealing with patients
* Demonstrated strong communication and interpersonal skills, with the ability to interact with patients and colleagues in a friendly and professional manner
Requirements
* Current Police Check
* Current Working with Children clearance
* Current First Aid/CPR certificate
* Immunisation Record
* Driving Licence/Photo ID
This role is an excellent opportunity for you to make a meaningful impact on healthcare. If this position aligns with your career goals, we look forward to reviewing your application.