It service desk analyst

Job Description

As a 1st Level IT Support Specialist, your primary goal is to provide exceptional customer service by resolving software, hardware, and network operations difficulties in a timely and efficient manner.


Key Responsibilities:

* Respond to and resolve customer requests through fast, friendly, and professional communication.
* Accurately document calls and incidents for future reference and quality assurance.
* Assign incidents and requests to the correct support group and serve as a single point of contact for clients.
* Perform diagnostic testing to initiate problem management workflow processes and provide clients with a reference number for their incident/request.
* Support multiple clients across various media sources and demonstrate customer service professionalism and insight.


Requirements:

* NV1 Security Clearance
* Typically requires: High School Certificate/associate's degree or equivalent experience in Information Technology.
* 2 years of IT Service desk experience or relevant education, training, and/or experience equivalent to a certificate course in Information Technology.