THE ROLE
The Reception Team Leader is responsible for the implementation of service delivery consistent with the requirements of the information Privacy Act 2000 (Vic), the Health Records Act 2001 (Vic) the Charter of Human Rights and Responsibilities Act (2006) and the Clients Charter. The role plays a key part in the planning and implementation of new service delivery models.
The position requires the individual to be solution focused, passionate about delivering quality services to both clients and internal staff, have experience working in training and project management and will be given the opportunity to build upon these skills in a dynamic and supportive professional development environment.
The position collaborates extensively across the Area and Division, to improve client service, by reviewing and establishing client-focused protocols, systems and training. This position works with the area senior leadership team to ensure administration support meets the needs of the area.
ACCOUNTABILITIES INCLUDE
1. Effectively manage and improve office processes and maintain corporate information systems for records management, financial information, fleet management, client payments and ministerial correspondence as required.
2. Answer queries, provide timely advice and take follow up action as required, including correctly redirecting incoming mail and queries.
3. Arrange meetings and conferences, including coordinating papers, organising venues, catering, agendas, taking minutes and follow-up actions and making travel and accommodation arrangements.
Please open the position description to read more.
COVID-19 VACCINATION
The department strongly recommends (but does not mandate) that employees maintain their COVID-19 vaccination status in accordance with current, given their individual circumstances. As of June 2023, DFFH does not require evidence of COVID-19 vaccination status.
HOW TO APPLY
Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.
Please apply to submit your interest in this position.