Account Manager / Communications Officer Australian Citizenship mandatory Willing and able to gain an NV1 security clearance Must be located in Canberra or be willing to relocate to Canberra Flexible working arrangements $70,000 - $100,000 per year 11.5% super (negotiable) Private sector experience preferred Job Reference 1290579 Our client is seeking two talented professionals to join their team as Account Manager / Communications Officers. In these roles, you’ll play a vital part in fostering strong relationships with government clients and ensuring clear, impactful communication about software products. Your mission? Build trust, enhance client satisfaction, and deliver clear and engaging communications that showcase the value of our client's innovative solutions. Key Responsibilities & Day-to-Day Account Management: Serve as the primary point of contact for government clients, building trust and long-term relationships. Collaborate with clients to understand their needs and tailor solutions to meet their governance and compliance goals. Provide ongoing support. Address client feedback and resolve issues promptly to ensure satisfaction and retention. Communications: Develop and deliver clear, engaging, and impactful communications across various channels, ensuring consistent messaging. Create client-focused materials, including presentations, reports, and user guides, that simplify complex information. Support marketing efforts by contributing to campaigns, newsletters, and other content aimed at promoting our clients software. Strategic Insight: Monitor client usage and satisfaction to identify trends, proactively address challenges, and share insights for continuous improvement. Collaborate with internal teams to enhance product offerings and align messaging with client needs.