DESCRIPTION
In this role, you will make an impact in the following ways:
Responsible for the day-to-day operations, and management of up to 15 employees
Manages customer satisfaction to achieve company standards
Ensures service improvement; monitors Repair Event Cycle Time and manage process improvements
Responsible for all functions and financial metrics
Manages the branch to the Annual Operating Plan; monitors all appropriate business metrics including balanced scorecard, profit and loss, and assets
Develops and maintains business relationships with customers and develops new business partners
Manages compliance with health, safety, and environmental standards and compliance
Manages facilities maintenance; leases; recommends changes
Develops a culture of customer service in the branch; recruits, develops, motivates, and retains high quality employees
RESPONSIBILITIES
To be successful in this role you will need the following:
Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
Customer focus - Building strong customer relationships and delivering customer-centric solutions
Decision quality - Making good and timely decisions that keep the organization moving forward
Develops talent - Developing people to meet both their career goals and the organization’s goals
Drives results - Consistently achieving results, even under tough circumstances
Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions
Industry experience is advantageous
QUALIFICATIONS
Day to Day operations of the Mildura Branch.
Building relationships with key customers to ensure high level of customer support and satisfaction.
Responsible for a team of up to 15 employees.
Job: General Management
Organization: Cummins Inc.
Role Category: On-site
Job Type: Exempt - Experienced
ReqID: 2406991
Relocation Package: No
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