Senior Product Manager - Loyalty Web EcosystemFull-timeBusiness Function: Support FunctionsParent Business Function: Corporate & Support FunctionsTime Type: Full timeWorker Sub-Type: PermanentAs a member of the Qantas Loyalty Tribe, you will have a broad and complex set of responsibilities.This is an opportunity to oversee a diversified product portfolio.This permanent, full-time role is based at our Mascot Head Office.At Qantas, we're committed to going above and beyond for our customers – both in the air and on the ground. Our loyalty program is a huge part of that commitment, as it allows us to build stronger relationships with our members.In this role, you will be part of the Product, Digital & Customer Experience team and be responsible for defining the product vision and roadmap for our diverse web ecosystem. You will build out a more connected and personalised web experience for Qantas Frequent Flyers who navigate across our range of different websites (i.e., Marketplace, Wine, Money, Hotels, Insurance). You will define and deliver a strategic roadmap of evolved navigation, global search, and digital personalisation at scale.As one of the leading product leaders in the digital channel portfolio, you will partner with stakeholders within Loyalty and the broader Qantas Group to deliver on both customer and commercial outcomes. This role requires exceptional stakeholder management and influencing skills. A key to the success of this role is your ability to form strong relationships and influence stakeholders within Loyalty and the Qantas Airline Digital Team.This role requires strong experience working within ambiguous problem spaces, using customer insights and behavioural data to inform your decisions, and critically, being able to work collaboratively with teams and stakeholders outside of your immediate team.Key Requirements:5+ years of senior product leadership experience in a large, complex matrix organisation with at least 3 years as the senior/top-level owner of a distinct product or portfolio.Experience in creating a strong product strategy and corresponding roadmap, with a demonstrated ability to execute against it.Deep knowledge in customer and product discovery, implementation, and measurement processes, with the ability to model expected uplift and commercial return on those initiatives.Ability to collaborate and create effective teamwork across traditional organisational boundaries with teams across Technology, Marketing, Commercial, Data Analytics, and Commercial.Advanced senior-level stakeholder management skills with the ability to influence/negotiate positive outcomes.Strong understanding of customer Loyalty programs (prior work experience in this industry would be highly regarded).Advanced decision-making skills with the ability to appropriately delegate.Experience directly leading and coaching individuals (i.e., Business Analysts).Ability to prepare materials and present concisely on product performance and opportunities to a senior audience.Demonstrated ability to build effective partnerships with Product Managers across business lines to drive mutually beneficial outcomes.About Working at Qantas:You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day one with on-the-job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in many different directions; the destinations are endless.The Qantas employee benefits program offers amazing benefits that extend well beyond travel:We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.We'll give you access to thousands of rewards: Through our partnerships, we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure, and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices, and professional memberships.We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app, or your very own tailored nutrition plan.