Ambassatours Gray Line is one of Canada's premier sightseeing tour companies. Based in Halifax, Nova Scotia, the company has operated land and water tours for over 30 years in Nova Scotia, New Brunswick, Prince Edward Island and Newfoundland. As an elite Gray Line provider, Ambassatours creates and delivers memorable, world caliber traveler experiences in its many destinations.An Ambassatours Tour Guide is a dynamic and immersive role that brings all the treasures, stories and rich history of Halifax to visitors from all over the world. Tour guides must be able to retain historical facts, dates, and anecdotes, and then relay that information to visitors in an entertaining, informative way. Ambassatours tour guides represent not only Ambassatours but Atlantic Canada as well.Work Hours:Seasonal position from approximately April to NovemberIrregular work schedules that take place over 7 days per weekA web/app-based program is used to communicate and manage shiftsNo minimum guaranteed number of shifts, hours, or tours.Cross-training in other branches of the company is available for the right candidate.Qualifications:Willingness to participate in and receive on-the-job training and evaluationsSuccessfully complete tour assessment and training to establish readinessReliable and continuous access to emails and a cell phone is required during working hoursAbility to climb and descend at least one flight of stairsContinuously walk a minimum of 1 km on varied surfaces and elevationsSkills Required:Prolonged periods of public speaking and voice projection, minimum 1.5 hours at a timeProfessional manner and appearanceEffective communication and conflict resolution skillsStrong performance in custodial abilitiesStrong ability to time manage and be punctualAbility to follow assignments and instructions as deliveredEnthusiasm and desire to sell Atlantic Canada as a travel destinationExcellent organizational skillsFlexibility to work shifts including early mornings, evenings, holidays, and weekendsExcellent oral and written communication skillsStrong observation skills and attention to detailPersonal cleanliness and aesthetics of working spaceFriendly, customer-focused personalityFlexibility and a willingness to adapt to changing conditions like weather, traffic, or delaysAbility to work under considerable time pressure at timesResponsibilities:Reporting to the Director of Cruise Operations and Team Lead, the incumbent will be responsible for:Following a pre-determined tour outline designed by the cruise line and AGL (Ambassatours Gray Line)Collecting and accounting for all tickets, vouchers, and admissionsBeing responsible for every passenger while in their charge for the duration of the time they are togetherPlanning and organizing routes and stops within the allotted timeframe and parameters of the contract/tour description/direction of the MOSPlaying the role of a cultural ambassadorDelivering historically accurate commentary and interesting tidbits of information in an entertaining fashionProviding guidance and taking control of a group while in their careReporting any and all issues to the MOS/Operations Team immediatelyWorking well with local tourism suppliers and other staffComing prepared for the assigned tour with a full understanding of the requirements and how to execute themCommunicating any tour irregularities or issues immediately with the Main on SiteAdditional Information:Great pay plus tips.Perfect for the retired professional.Exceptional team of colleagues.Flexible and customizable schedule.Adventures and memories to last a lifetime.
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