About usAre you looking for a career with endless opportunities?There's more to us than banking.P&N Group is amongst the largest customer-owned banking organisations in Australia, represented by P&N Bank in Western Australia and BCU Bank in New South Wales and southeast Queensland.Our purpose is to enrich the lives of our customers and their communities.With over $8 billion in assets and a head office in Perth and corporate offices in Coffs Harbour and Brisbane, we service over 180,000 customers across Australia from all walks of life supported by over 600 employees in group services, retail banking, broker, and business banking roles.We believe our culture is a real point of difference, and our values – Focus on Members, Improve & Learn and Trust & Collaborate – are fundamental to our ways of working.We offer a collaborative and inclusive workplace where our people feel a strong sense of belonging, are recognised, invested in, cared for, and are part of something bigger.As part of our ongoing strategic customer-centric transformation, we're focussed on making it even easier to bank with us for our customers of today and the future.About the roleAs an integral member of the Financial Crime and Customer Advocacy Team, the primary purpose of the Fraud Officer is the prevention, detection and investigation of fraud and scam risks and incidents across the PNL network.The successful candidate will assist the team to minimise fraud losses to members and the Bank wherever possible and promote an awareness of current and emerging financial crime related risks amongst staff and members.Additional responsibilities include: Manage all aspects of reported incidents of Fraud and Scams including investigation, recovery, and member awareness of any ongoing risks.Ensure suspected and confirmed fraudulent payments and membership applications are managed effectively and in a timely manner.Assist with formal and ad hoc fraud awareness training for Bank staff as required.Provision of a consistently high level of customer service to members, with particular regard to victims of financial crime, whilst protecting the interests of the Bank, and provide advisory support to staff as required.Understand the importance of data integrity and accuracy with respect to the collection, recording and analysis of incident data.Ensure all internal and external reporting is completed within required time limits.Maintain an awareness of current trends and risks with respect to financial crime and related regulatory matters.Demonstrated ongoing willingness to learn and develop your skill set. What will you bring?Knowledge, Skills and ExperienceRecent experience in a fraud role essential Knowledge of personal and business banking products and services Ability to apply or develop an investigative and analytical mindset and to acknowledge that each incident is unique Proven ability to tailor communications to promote, influence and speak persuasively Sound knowledge of MS products, (Excel, Word, Powerpoint, Sharepoint) and other office products Ability to learn to use and become proficient with internal specialist financial crime related systems Ability to determine priorities and successfully manage deliverables with competing timelines Demonstrated ability to make sound business decisions under pressure. Personal Attributes & BehavioursHigh level of attention to detail Self-motivated, passionate and goal driven with the ability to work under pressure Strong time management and organisational skills Self-motivated learner who is passionate about seeking a career in a Financial Crime related field Strong communication and interpersonal skills Ability to always maintain strict confidentiality Other RequirementsFlexibility in working hours – ordinary hours are between 7am to 7pm.Flexibility required to work hours that meet the needs of both East and West coast time zones as needed.Out-of-hours work may be required to meet deadlines Eligibility for hybrid working arrangements Willingness to maintain continuous professional education What we can offer youThere's life at work, and life outside of work – and we understand that.P&N Group is committed to creating a satisfying and fulfilling working environment, offering employee benefits and development opportunities that reward and help you perform to your potential and expand your experience and learning.To help you live your best life through work, we offer an extensive range of employee benefits.Work for a national multi-brand, customer-focused organisation Enjoy flexible work arrangements An incentive scheme for exceptional performance Be supported with leadership and professional development 12 weeks paid parental leave for the primary care giver, and three weeks for the non-primary care giver Generous discounts on home loans, personal loans, insurance and other banking products and services Up to two weeks' additional purchased leave per year Two days' paid volunteer leave each year to use with a community partner of your choice An Employee Assistance Program At P&N Group, we want to leverage the numerous benefits and innovative gains that a diverse workforce brings, and especially the high engagement that comes from a culture built on belonging and inclusion.We encourage people of all abilities, backgrounds, identities, ages and cultures to apply.If you need assistance or require flexibility to be able to fully participate in the application process, please email us at ****** or ****** If you believe you meet the selection criteria, and you will be able to make a positive contribution to the team please apply with your current resume and a cover letter outlining your skills and experience by 31/10/2024.Please note, candidate screening and interviews may take place prior to the application closure date.#J-18808-Ljbffr