Lead a dynamic team delivering impactful maintenance solutions in domestic and high-density housing environments Be part of an organization committed to excellence in compliance, client satisfaction, and operational efficiency Enjoy opportunities for professional growth and career development in a collaborative environment Serco is a place where you can grow Join a team of 12,000 professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward. We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including: Competitive salary and performance-based bonuses Career development and training opportunities Flexible working arrangements A collaborative and inclusive culture Access to wellbeing and support programs Long-term government-backed contracts Make an impact at Serco We are seeking Expressions of Interest from experienced and commercially driven Contract Managers / Operations Managers to oversee an end-to-end maintenance program for domestic and high-density housing environments across Victoria. This is an exciting opportunity to lead operational excellence and client satisfaction in a fast-paced and rewarding role. As a Contracts Manager / Operations Manager in our dedicated Serco team, you’ll make a positive impact by: Managing maintenance programs, including scheduling, resource allocation, and workflow optimisation Leading a high-performing team to deliver efficient, quality-driven maintenance services Sourcing and managing subcontractors, ensuring compliance and service excellence Building strong client relationships and enhancing client satisfaction and retention Overseeing site inspections, ensuring adherence to safety standards and compliance Preparing detailed reports on performance, compliance, and project outcomes Serco is a place for you To be successful in this role you’ll have: Proven experience in operational leadership, subcontractor management, and budgeting Strong commercial acumen with expertise in contract negotiation and cost control In-depth knowledge of building maintenance practices and industry regulations Excellent communication, problem-solving, and organisational skills Proficiency in project management tools and Microsoft Office Suite A collaborative and adaptable approach to leading teams and driving success As a fast-growing and successful global company, Serco’s services span across Justice, Immigration, Defence, Space, Customer Services, Health, and Urban Mobility. In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts. Are you ready to do important work that really matters? At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges. We seek and celebrate diversity and encourage applications from all backgrounds and cultures, including Aboriginal and Torres Strait Islander people, LGBTQI, veterans, and people with disability. By joining Serco, you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion, and belonging. We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant. Impact a better future at Serco.