Job Title: Technical Writer & Information Manager
Location: Melbourne, VIC
Company: Optus
Type: Full Time
About Us
We are a business driven by optimism and a customer-centric approach. Our team is comprised of amazing people who work together to achieve our goals.
Our Approach
We don't wait for the future to happen - we shape it through innovation and investment in new technologies.
Your Responsibilities
* Ensure all technical documents align with contractual obligations and adhere to organisational frameworks.
* Maintain compliance with quality standards such as ISO 9001, ensuring accuracy and consistency in all technical documents.
* Conduct root cause analysis, identify process issues, and propose corrective actions to improve workflow and documentation processes.
* P present improvement strategies and recommendations to leadership teams to implement strategic changes.
Requirements
* Degree qualified in Business or a related field.
* Experience working in a large complex organisation supporting Enterprise/Fed Gov clients is desirable.
* Strong communication skills with experience in dealing with all levels of an organisation.
* Experience with ISO 9001 is desirable.
* You must be an Australian citizen and eligible for Federal Government security clearance.
Culture at Optus
We value diversity and individual differences, creating an inclusive environment where everyone can thrive.
Benefits
* Flexible work arrangement: 3 days in office, 2 days remote with flexible hours.
* Inclusive paid parental leave up to 14 weeks for the primary caregiver.
* Access to online learning resources and facilitator-led webinars.
Our Commitment
We are committed to providing an equal employment opportunity to all job seekers, including individuals from diverse backgrounds.
Get Involved
Explore our employee-led volunteer groups and learn more about our culture.
Contact Us
If you require any adjustments or accessibility support during the recruitment process, please contact us.