About CMI Hino
We are a part of the Toyota group, operating a diverse fleet of vehicles ranging from light-duty trucks to B Double rated prime movers. We offer strong factory backing and comprehensive in-house training programs for our team members.
Our team is dedicated, enthusiastic, and well-established, making us an excellent place to work with a world-leading truck manufacturer.
About the Role
This position as a Service Advisor at CMI Hino offers a varied daily experience. You will be responsible for greeting and assisting customers both in person and over the phone.
Your key duties include managing customer needs, accurately detailing requirements to our workshop team to ensure timely vehicle repair and delivery.
Duties and Responsibilities
* Answer and manage phone calls efficiently and professionally.
* Manage and follow up on customer inquiries.
* Liaise with customers and service technicians.
* Discuss mechanical repairs, including nature, reason, and estimated costs, with customers.
* Rostered Saturday shifts every fortnight.
* Manage tyre and wheel alignment sales.
* Coordinate online service bookings.
Key Skills and Experience
* Strong interpersonal, communication, and organisational skills.
* Ability to thrive under pressure within a team environment.
* Motivated, reliable, hardworking, and professional attitude.
* Adaptability and willingness to learn in your own personal style.
* Superior customer service skills as the first point of contact for customers.
* Sound computer skills and knowledge of the automotive industry.
* Desirable: previous experience in a similar role and mechanic trade qualifications.
Benefits
* $73,150 annual salary.
* Fantastic work-life balance with family-friendly hours.
* Opportunity to establish a career in a progressive corporate group focused on staff development.
* Excellent working conditions.
* Collaboration with market-leading brands and a large established customer base.
* Competitive wages reflecting experience.