Salary: $82,085 - $92,201 (plus 15.4% superannuation and allowances)
- locations: Canberra
- permanent positions; full-time (primarily office based due to nature of role)
The Australian Bureau of Statistics (ABS) is looking to fill the positions of** Assistant Information and Communications Technology (ICT) Managers (APS5)**, within the Collection Management Team which is part of the Data Sourcing Division. Collection Management provides operational support throughout enumeration and the input processing phases for all ABS collections to ensure business continuity.
**About the role**
As an Assistant ICT Helpdesk Manager, you will be required to:
- Provide Level 1 ICT support to Field Interviewers and solve noncomplex problems.
- Lead a team in set up activities for computers, printers, mobile phones, and other ICT systems.
- Monitor ticket queues to action and triage tickets, ensuring prompt and accurate handling. (ServiceNow platform).
- Address users' issues, support queries, and manage hardware in a responsive, timely and customer focused manner.
- Manage the ongoing maintenance of knowledge documents.
- Build and maintain relationships with stakeholders.
- Contribute to building the future culture of the ABS.
**What we are looking for (selection criteria)**
To be suitable you should have most or all of the following skills, qualities and experience:
- Ability to lead and develop a team, including those working remotely, in a fast-paced changing environment.
- Ability to manage competing priorities, including the ability to complete business as usual work while working through a change program.
- Ability to use sound judgement and reasoning to resolve complex problems.
- Excellent written and verbal communication skills, including demonstrated ability to engage effectively with internal and external stakeholders.
- A proactive individual with a growth mindset, eager to embrace challenges and continuously improve.
- Experience in the operation/administration of customer relationship management tools and knowledge management.
- Experience in the provision of IT/user support.
**How to apply**
You will need to upload your current resume, provide referee details and respond to the following:
- In no more than _**_750 words, _**_provide a statement of claims of how you have demonstrated the skills, qualities, and experience (outlined in Section 1 of the Applicant Information kit) required for these roles._
Please read the attached