Customer Support Consultant
1. Join a collaborative team and deliver great customer experiences!
2. Work from home up to 3 days a week!
3. We have long-term partnerships with charities working to address homelessness.
We're REA
REA Group ( is not your average digital business. From humble beginnings in a garage in Melbourne’s east in 1995, we have grown into a leading global digital business, specialising in property.
With bold and ambitious goals, we are changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.
Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to be named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.
Where the team fits in
The Customer Support team sits within our Customer Solutions and Operations team, alongside our Fulfilment Solutions team, Ad Operations & Programmatic.
The Customer Support Consultant is the front-line customer service interface for REA Group’s customers, consumers and internal stakeholders. You will be joining a team who are passionate about service and the loyalty of our customers.
What the role is all about
4. Resolve issues with our customers via phone, email and web chat in an empathetic, professional and timely manner
5. Be digitally-savvy, we use a variety of systems, such as Zendesk, Slack, Salesforce (previous experience with these would give you bonus points)
6. Balance customer demand and multi-tasking in a fast-paced customer contact environment
7. Work as part of a high performing team, driving for performance excellence
8. Communicate with colleagues across all levels of the organisation, influencing to find the best customer outcome
9. Proactively identify opportunities to innovate and improve the employee experience, customer experience and operational excellence
10. Provide thoughtful and insightful feedback to improve REA products and services
Who we’re looking for
11. Going above and beyond delivering service that promotes customer loyalty and advocacy through clear communication, positive language, active listening and empathy
12. Resolving customer problems in a timely manner through strong analysis and decision making, persuasion skills and being adaptable to meet customer needs
13. Demonstrating resilience, taking accountability for the customer experience and displaying a continuous improvement mindset
The REA experience
The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow. We’re committed to your development – both professionally and personally. Your experience with us is something we take seriously.
We offer:
14. A hybrid and flexible approach to working
15. Flexible parental leave offering for primary and secondary carers
16. Programs to support mental, emotional, financial and physical health & wellbeing
17. Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity.
18. Hack Days so you can bring your big ideas to life
19. Performance recognition programs because hard work should never go unnoticed
Our commitment to Diversity, Equity, and Inclusion