What you can expectWe are seeking a highly skilled and experienced Solution Architect to join our Professional Services team at Zoom. The ideal candidate will be responsible for designing and implementing complex Zoom solutions for enterprise clients, ensuring optimal performance, scalability, and integration with existing systems.About the TeamThis role is part of the Professional Services Organization who are responsible for the design and deployment of Zoom Phone and CX solutions. Zoom is a leading provider of video communication and collaboration solutions, dedicated to connecting people through seamless and innovative technology. Our objective is to empower individuals and organizations to achieve more through effective communication and collaboration.What we’re looking forPossess a Bachelor's in Computer Science, Information Technology, or related fieldBe proficient in at least one programming language (e.g., Python, Java, C++)Have 5+ years of experience in solution architecture, ideally in the video communications or SaaS industryPossess a deep understanding of Zoom's product suite and APIsHave proficient knowledge of networking protocols, security, and cloud technologiesHave experience with enterprise software integration and deployment with excellent problem-solving and analytical skillsHave familiarity with REST APIs and web services and 3rd Party Integrations with UCaaS PlatformsHave IP Telephony Knowledge (VoIP, SIP), Network Protocol Knowledge (TCP/IP, IP Routing) and Identity Provider Knowledge (IdP's: ADFS, Azure, Okta)Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.Our CommitmentWe believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability.
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