Job Title: Customer Service SpecialistJob Description:The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
This position provides customer service support and resolution of non-routine problems regarding client's product or services.We are excited to announce multiple opportunities to join our team servicing a brand-new client, Australian Super.
We are looking for dedicated Full Time & Part Time Inbound Call Center Representatives to become a part of our newly established team.
In this role, you will be the first point of contact for our clients, providing exceptional service and support for superannuation enquiries via calls and potential messaging functions.
This position offers a unique chance to grow in a supportive environment that values professional development and teamwork.Who are we?Concentrix is a global leader in customer experience solutions, operating in Australia since 2014.
With production sites in Brisbane, Ballarat, Townsville, and the Gold Coast, we strive to be the best in customer engagement services, rich in diversity, talent, powered by creativity and technology.About Australian Super:Australian Super is Australia's largest superannuation fund, managing over $335 billion of retirement savings on behalf of over 3.4 million members.
Proudly a profit-for-member fund, they don't pay profits or dividends to shareholders; instead, any profit made is for the members.What will you do in this role?Handle customer calls about superannuation accounts, delivering accurate and timely information.Maintain confidentiality while dealing with personal and sensitive information.Provide an exceptional service experience.Refer customers, where appropriate, to seek independent support.Work across systems to successfully address customer enquiries.Abide by regulatory security requirements.Your qualifications:Strong verbal and written communication skills.Ability to take initiative and be efficient in problem solving.Ability to navigate computer systems and programs in a fast-paced environment.Ability to work autonomously and as part of a team.Passion for providing exceptional customer service.What's in it for you?Unlimited learning and career growth.Modern office environment with perks.A fun office environment that nurtures health and wellbeing.3% incentive bonuses.Access to our Employee Assistance Program for additional support and resources.Earn bonuses by referring friends to join our team.A Monday to Friday account - take your weekends back!Start Dates: 28th October 2024 or 18th November 2024.Shifts vary from 7am - 8pm AEST.Applicants must be at least 18 years old and have full working rights in Australia, with the ability to complete background, police, and credit checks.Location: AUS Townsville - River Quays, Level 6, 7 Tomlins StreetTime Type: Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.Apply Now#J-18808-Ljbffr