Job Ad: Temporary Level 2 Technical Support Dates: 2nd - 23rd December Duration: 3 weeks Our client is seeking a skilled Level 2 Technical Support professional with a solid understanding of Microsoft applications to cover for a team member on leave. You'll work directly with their internal customers and serve as a critical point of contact between the organization and their Managed Service Provider (MSP). Responsibilities: Handle raised issues relating to Dynamics, assessing if they are bugs needing MSP escalation or just feature inquiries. Collaborate with the MSP to address technical issues, ensuring minimal disruption to internal users. Support internal customers and troubleshoot MS-related issues within the organization’s IT environment. Key Requirements: Strong knowledge of Microsoft systems and applications. Level 2 technical support experience, particularly in environments using Microsoft solutions. Ability to assess and determine appropriate escalation paths for Dynamics issues (no in-depth Dynamics experience required, but familiarity is a plus). If you are available in December and have a strong technical support background with a focus on Microsoft, we would love to hear from you! How to Apply: Follow the Apply button and submit your CV. Contact Aleisha Murray at Data#3 on 0481 516 288 or aleisha_murray@data3.com.au If you do not meet the role criteria but are still interested in hearing about opportunities through Data#3, please also get in touch for more information on our other available positions! EMKR112276