Residential Services - Kapara, 80 Moseley Street, GLENELG, South Australia, Australia Req #741About ACH Group : For over 70 years, ACH Group a leading not-for-profit in aged care, has enriched the lives of older South Australians. With over 1,900 dedicated individuals working together, we’re able to create good lives for our customers. With purpose lead roles across residential care, retirement living, home and community care, health and wellness, social experiences and corporate teams, our workforce deliver impact for our residents and customers.The role : Join ACH Group in a full time Customer Service Coordinator role, at Residential Care Home Kapara in Glenelg. Lead a team to deliver exceptional customer service and provide high quality administrative support services.What you'll do :Lead, support and influence the delivery of exceptional customer serviceSupport the site leadership team with administration support and coordinationCoordinate site related communicationEnsure resident information is maintained and up to dateRecord compliments / complaints and assist with quality improvement processesProvide information and support to prospective customersLiaise with various staff at the care homeContribute to reportingAssist with the site finance / accountsSupport the onboarding process of new staff for the siteAbout you!This role is suited for someone who has had significant experience in an administration / coordination role, with initiative, a positive can-do attitude, and a motivation to make a difference, together with effective communication skills to liaise with multiple internal and external stakeholders, in addition to :Experience in mentoring or leading a teamExperience building a team to deliver high quality customer serviceAbility to multi-task and problem solveHigh degree of accuracy and attention to detail in your workComputer literacy with the ability to use Microsoft Office suite and learn multiple databasesExcellent communication and customer service skills to deal with a wide range of customersA Police Check for working in aged care less than 12 months oldIt would be helpful if you had :Qualification in Business Administration or similar equivalent qualificationIf you want to join our amazing team, we can offer you :Career development with in-house upskilling and external learning opportunitiesFriendly and inclusive culture, supporting diversity and employee wellbeingFinancial advice for HESTA members, our preferred superannuation supplierWellbeing program including free employee assistance programRecognition program acknowledging significant contributionsSalary packaging to maximise your take home payDiscounted Corporate Membership - Health Insurance - BUPAACH Group is a not-for-profit organisation in the Health Care Sector. This means that you can salary package up to $15,900 per annum for living expenses and $2,650 for meals / entertainment to reduce your tax. We also offer a range of perks through our Employee Benefits Program (e.g. discounted private health).How to Apply : Press 'Apply' now.Applications close : 30th March 2025.ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability or any other basis.
#J-18808-Ljbffr