About InvoCare InvoCare is the leading provider of funeral, cemetery, and crematorium services in Australia, New Zealand, and Singapore.With over 290 locations and a team of dedicated professionals, we offer a range of services that cater to diverse communities and cultural needs.Our mission is to provide exceptional care and support to families during some of the most challenging times in their lives.We are committed to delivering compassionate service, maintaining the highest standards of care, and celebrating the lives of those we honor.About the Role: As a Field Support Hub Specialist, you will be a key player in delivering high levels of non-technical support to our Funeral Services field teams through a support help line and a secondary level ticketing system.You will ensure the continuity of excellent service standards and play a pivotal role in facilitating organisational change processes.Your responsibilities will include providing frontline support to our Funeral Services field teams with enquiries regarding point of sale (POS), pricing and service packages, maintaining our non-technical support ticket submissions, and collaborating with cross-functional teams to write and document our business processes.Key responsibilities include: Frontline Support: Provide prompt and accurate assistance to Funeral Services field enquiries regarding POS, pricing and service packages, ensuring high service levels during operational hours Application Administration: Handle non-technical service requests (POS related) and maintain location information as required by business divisions Administrative Tasks: Support funeral sales and service delivery including manual retail data entry, data clean up and tracking and acting as a triage for coordination functions Compliance Monitoring: Assist in monitoring and following up on compliance focus areas and provide feedback to management Business Process Development: Collaborate with operational and functional leaders to develop and document business processes, aiming to standardize practices and improve efficiency This is an on-site role in a newly established business function.At first, as the team builds skills and experience, the role will be Mon-Fri during corporate business hours, with an expansion of this to rostered evening (up to 8:30PM) and weekend shifts (Sat-Sun) to ensure support is available during Funeral Services operational hours.The InvoCare support office will be located in Rhodes NSW from November 2024.What you'll bring: You will be tertiary, or diploma qualified in Business Administration or a similar field and have demonstrated experience in retail business applications, in particular POS support, and front-line retail service support desk experience.This is not an IT Support role.Previous experience in retail pricing administration and business process documentation will ensure immediate traction in this new team.Key skills and experience: General understanding of reporting and administration for retail applications Strong problem-solving skills and the ability to link tasks to business outcomes Excellent communication skills, both spoken and written Ability to guide users to self-help resources and influence company policies based on experience and trends Effective collaboration with cross-functional teams Previous stakeholder engagement and foundational critical thinking skills highly regarded Apply Now!At InvoCare, we value our employees and are committed to fostering a supportive and inclusive workplace.We offer competitive salaries, ongoing professional development opportunities, and the chance to make a real impact within our organisation.As part of our team, you will contribute to creating meaningful experiences for our clients and their families.If you are ready to make a difference and contribute to a team that values excellence, we want to hear from you.Apply today and help us continue to provide outstanding support and service to our clients and their families.At InvoCare we are committed to building a respectful, diverse, and inclusive workplace that reflects the communities we serve.We encourage applications from people of all ages, nationalities, abilities, and cultures.