About the business The Skin Lab Dermatology & Cosmetic Clinics We are an established Specialist Cosmetic and Dermatology Clinic, with excellent facilities and a diverse patient base. We have a fun and dynamic team of medical specialists, dermal therapists, nursing and administration staff.
About the role As an eCommerce Operations Assistant, you will expertly manage inventory, ensuring our products are always well-stocked and accurately displayed on our platform. Your focus on order fulfillment and logistics will provide customers with timely deliveries and a smooth shopping experience. Additionally, you'll maintain product catalog accuracy, update listings, and collaborate with the marketing team on promotions to enhance sales and engagement.
Working closely with teams across marketing, logistics, and customer support, you'll contribute significantly to the efficiency and growth of our eCommerce operations as well as in-clinic merchandising of our skincare ranges.
Responsibilities: Monitor stock levels, maintain accurate inventory records, and coordinate with suppliers and warehouses for restockingConduct regular inventory audits to avoid discrepanciesProcess customer orders promptly and accurately, coordinating fulfillment with warehouses and logistics partnersKeep product listings updated with accurate descriptions, images, and pricingManage click and collect, returns, exchanges, and refunds according to company policiesEnsure accuracy in order processing, inventory management, and product listingsOptimize product listings to improve visibility and search rankingsCategorize products and manage tags effectivelyCommunicate professionally with customers, suppliers, and internal teamsIn-clinic retail displays and merchandisingEfficiently handle multiple tasks and prioritiesQualifications: Bachelor's degree in business, marketing, supply chain management, or a related field (preferred)1–2 years of experience in eCommerce operations, retail, customer service, or logisticsFamiliarity with eCommerce platforms (e.g., Amazon Seller Central, Shopify) and order processing toolsProficiency in Microsoft Office (Excel, Word, Outlook) for data analysis and communicationKnowledge of inventory management systems to ensure accurate listings and efficient order processingStrong problem-solving and decision-making abilitiesExcellent attention to detail for accurate inventory tracking, order processing, and customer experienceSkills and Traits: Inventory Management Expert: Attentive to stock levels and meticulous in record-keepingSupply Chain Coordinator: Skilled in restocking and working with suppliersOrder Fulfillment Specialist: Accurately processes and fulfills customer ordersProduct Listing Optimizer: Updates listings for optimal visibility and accuracyCustomer Service Advocate: Resolves inquiries efficiently, enhancing customer satisfactionMultitasker: Balances tasks and priorities with easeTech-Savvy: Proficient in using inventory and order management softwareBenefits and perks Be part of a fun genuine team interested in the job satisfaction and personal growth of each team memberWe love what we do and so do our happy clients!Work in the upbeat cosmetic industry and receive special staff pricing and treatmentsRegular Monday to Friday hoursRegular skills and product knowledge trainingRole growth and upskilling opportunities Easily accessible from the central train station and the Brisbane CBDRemuneration: $30,000 - $35,495/year depending on experienceIn your application, please answer: How many years of eCommerce experience in the aesthetic/dermatology retail industry do you have?Which eCommerce online platform are you most familiar with?