Onboard Train Roles - Albury Station Talent PoolOrganisation / Entity: NSW TrainsJob category: Call Centre & Customer ServiceJob location: Sydney, NSW, AU, 2640Job reference number: 99070Employment type: Permanent Full-TimeSalary range: $1191.9-$1441.05You want to help deliver safe reliable journeys for millions of people.Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.In these roles, you'll:Passenger Attendant: Work closely with your onboard team members to ensure passengers have a safe and enjoyable journey. Responsibilities include handling passenger requests, checking tickets, assisting with luggage, supporting the buffet service, and maintaining train cleanliness.Senior Passenger Attendant: Support your onboard team members to deliver a great passenger experience, oversee buffet service operations, assist with ticket transactions, and support the Passenger Service Supervisor.Passenger Service Supervisor: Lead the onboard team, oversee customer service, train safety, security, operations, and emergency procedures, and provide ongoing mentoring and support to your team.Location and Roster: All roles are based at Albury Depot and will require travel across regional NSW with overnight stays required for some travel routes and rosters. All roles work to a 14-day rotating roster that can include weekends and public holidays, plus additional hours where required.You may be added to a candidate talent pool aimed at filling current and future role vacancies at Albury Station within the next 18 months.About You:Experience in a frontline customer environment with the ability to tailor your communication style to a diverse range of individuals.Ability to collaborate and work towards a common purpose within a team.Resilience and adeptness at handling challenging situations with minimal guidance.For the Passenger Service Supervisor roles, experience in managing and developing people by setting clear expectations and promoting a shared sense of purpose.Attend an upcoming information session: Come and meet the team at Albury Station to learn more about the roles.How to apply: Applications close 11:59 pm Sunday 30 March 2025. For more information about this role, please contact us.This is an in-person, on-site role. Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply.
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