UPS Customer Service Coordinator in Mascot, Australia
Title: Customer Service Coordinator
Job Purpose: To provide an enhanced level of customer services and operational support of Marken’s Customer Service team. Customer Service Coordinators will deal with shipment specific and other service-related issues.
Main Duties and Responsibilities:
1. To monitor all inbound and outbound shipments on a daily basis to ensure that shipments are delivered within agreed time.
2. To advise customers on a daily basis of any service-related issues (Customs detentions, eta flights/trucks).
3. Working with customers daily with the aim of developing an excellent working relationship.
4. Analysis of repetitive operational problems and development of possible service improvements.
5. Advise customers of the latest booking times and required documentation.
6. Booking shipments using Marken booking systems.
7. Supporting other departments within Marken – Customer Relationship Management, Transport, Operations, and Sales.
8. Supplying customers with Marken Service information.
9. Providing potential customer information to the Sales department.
Requirements:
1. Skilled in using Microsoft Suite (Excel and Word) and knowledgeable with computers.
2. Experience working with key decision makers.
3. Excellent communication skills, teamwork, and ability to influence others.
4. Excellent problem-solving and prioritization skills are essential.
5. Flexibility in working hours is required – weekend coverage and the ability to handle shift work.
Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments, and biological kit production.
Moving Our World Forward by Delivering What Matters.
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