Business Performance Coach
Westpac Banking Corporation, Sydney, Australia
Job Description
Permanent opportunity
Victoria
Hybrid working model
How will I help?
The purpose of this role is to support SME and Small Business Leaders and Bankers in driving Sales Growth and servicing uplift resulting in deeper customer relationships. The Business Performance Coach will report to the National Manager and be aligned to the State Managers. Support for the role will be provided via a consistent operating rhythm, live observational conversation coaching, and group coaching.
Key Accountabilities:
Collaborate with internal stakeholders to build performance programs and provide critical insights
Gain stakeholder engagement to advocate for change
Increase leader and banker confidence on best practice customer engagement to support Sales, Service, Lending & Relationship Banking metrics.
Performance coaching to deliver a sustainable outcome using behavioural coaching aligned to the group operating rhythm.
Drive customer experience through the conversation framework & compliance
Support digital transformation across internal and external channels
Increase leadership capability through a consistent coaching cycle
Capture feedback and impacts of change delivery and processes
What do I need?
Leadership skills with a performance edge
Demonstrated background in SME and Small Business Banking
Strong verbal and written communication skills
Problem solving and troubleshooting skills
Ability to translate strategic language into appropriate learning content to drive adoption and embedment
Ability to self-educate, acquire new skills quickly, and adapt to change
Experience in facilitation and coaching is preferred.
How do I apply?
Start here. Just click on the APPLY or APPLY NOW button.
We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.
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