DIGITAL MARKETING CUSTOMER EXPERIENCE CONSULTANT – Base salary up to $68k + Super, work life balance & career opportunities - This is your chance to work for one of the best digital marketing agencies in Australia, as a “Digital Marketing Customer Experience Consultant”. This is a unique opportunity for a customer service focused candidate to join this digital marketing team and provide their clients with the highest standards of CX. This position is ideal for someone who is passionate about customer experience, has an interest / knowledge in digital technology or digital marketing products. Being able to adapt to change, willing to constantly learn and improve your skillset is a "must" in this position. This opportunity can be a real game changer for the right individual, it’s your chance to make a career with a company that provides nothing but the best for their employees and customers in the exciting world of digital marketing right here on the Gold Coast.
The Company
Have you ever imagined working for a top branded digital marketing company as a “Digital Marketing Customer Experience Consultant”? Due to the success my client has had they are now looking to expand their “Customer Experience” team and give successful applicants the opportunity to work in a fun, friendly environment within this forward thinking company. They offer their clients digital marketing leading solutions / services, which in-turn drives new business for their clients, whilst also advising on what new digital & marketing campaigns they can assist them with. This is a company who cares for its employees / clients and provides each with a fantastic opportunity to grow their careers / businesses to great success. Opportunities to work for a market leading company like this don’t come around too often, don’t let this pass you by!
Skills & Expertise
* Previous experience in handling client concerns & feedback with confidence and looking for the solution in every challenging situation is an advantage.
* Customer relationship / service is what this job is all about, so good communication and listening skills are required.
* Knowledge or previous experience of certain digital marketing products which can include Google Ads, SEO, Website production, Facebook Ad Manager campaigns, along with having the awareness of analytics, algorithms and performance metrics tools is an advantage.
* Analyse new and existing customer information to ensure accuracy of the content whilst also conducting checks and regularly implement quality led measures across digital records.
* Encourage customers to maximise their digital potential through the product suite that this company offers.
* Proactively achieve fulfilment of customer’s digital suite through follow-up, deadline responsiveness and exceptional communication with all stakeholders concerned, in and out the business.
* Provide clients with progress updates around their campaigns across all platforms and products including recommendations for improvement.
* Strategic thinker, creative, flexible, exceptional attention to detail across both written and graphic material.
* Having a positive attitude, always looking to provide the best customer experience and not to be worried about asking questions on how to learn / improve your own skill set.
The Benefits
* Base salary package up to $68k + Super.
* Great work / life balance with a Monday to Friday 38hr working week job.
* Once you have passed your probation after 6 months for can request to work from home 2 days a week.
* Fun, passionate workmates who work in an uplifting, vibrant state of the art head office.
* Full training provided.
* An opportunity to work for a leading digital marketing company based on the Gold Coast.
* Career development and progression are always on offer with this company.
If you are interested in this vacancy and your skill set matches the above criteria, then please do apply for this role and send your CV across ASAP, by clicking apply.
Please note: Whilst we appreciate each and every application, due to the high level of interest, only successful applicants will be contacted. Thanks for your understanding.