With the highly anticipated premium expansion of TotalFusion Chermside, we're thrilled to advertise the position of Customer Service Manager!Across our TotalFusion Australia locations, our Customer Service Managers stand at the forefront of our brand, driving our values and mission through meaningful connections with TotalFusion members, team, and wider community.Our Vision :TotalFusion Australia is a premier health and wellness brand dedicated to transforming lives through innovative fitness and holistic well-being solutions.Chermside is our luxury flagship location & we're eager to finally announce that it is gaining an incredible offering of elevated wellness, creche services, premium gym floor and so much more - set to reach completion in 2025.From cold plunging with friends, to connecting over coffee, or attending exclusive events, here you can embrace a holistic lifestyle where you feel right at home - and we're building out our Chermside team in preparation!Your Impact :As Customer Service Manager, you represent and uphold our TotalFusion vision every day.
Your exceptional service, genuine investment in our facilities and offerings, and passion for providing engaged and intentional leadership to your team, ensures a premium experience through every interaction.Serve as the primary point of contact at reception, ensuring every member receives a warm & personalized welcome.Develop strong relationships with members, know their names, understand their individual needs & preferences - empower your team to uphold that standard.Address member enquiries and concerns with empathy & efficiency, striving to enhance the overall member experience.Maintain a visible presence in the reception area, actively engaging with members & fostering a positive atmosphere (leading your team from the front).Team Development :Lead and mentor the reception team, providing regular training & development opportunities to enhance their skills & performance.Foster a collaborative & supportive team environment, encouraging open communication & continuous improvement, share feedback, & celebrate achievements.Lead by example - demonstrating professionalism, dedication & a passion for customer service.Actively participate & engage in reception duties & front-of-house activities / initiatives.Support :Provide operational support to ensure smooth daily operations & address any issues that arise promptly.Effectively delegate tasks & quality check work completed by others.Key Requirements :Minimum 2 years of management experience.Minimum 5-6 years of Customer Service experience.Proven ability to strongly develop & up-skill teams / performance.Experience working within the fitness & wellness industry highly regarded.Clear commitment to your own development & progression.Passion for leading by example & driving exceptional teamwork.Part of Our Team :Premium Facilities : Be a part of Australia's leading health & wellness brand, working in luxurious & unique facilities (including this exciting brand new space).Team Discounts : Enjoy attractive discounts across the TotalFusion Australia brand & locations, including selected spa treatments & services, Bowie Grooming & Dog Daycare, retail, & Refuel food & beverage.Friends & Family : Extend your complimentary TotalFusion membership to a friend or family member in celebration of your 12-month tenure milestone.Convenience : Access to onsite parking.Thrive with TotalFusion :Continuous Learning : Benefit from ongoing training & professional development programs designed to keep you at the forefront of our industry.Mentorship Opportunities : Work alongside a management team who are committed to your career growth & to providing invaluable guidance & support.Investment in Culture : Thrive in a culture that values teamwork, innovation, & excellence.
At TotalFusion, your ideas are heard, your contributions are valued, and your successes are celebrated.We're committed to nurturing & protecting our exceptional team culture & experience.It's time to elevate your career with TotalFusion Chermside - APPLY NOW!Closes 7th Feb 25TotalFusion Chermside | Chermside, Queensland 4032 Australia
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