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Rydges is part of EVT Hospitality & Entertainment, a proudly Australian-owned company with over 100 years’ experience in hospitality, entertainment and leisure in Australian & New Zealand. Our hotels stretch from Sydney to Queenstown to Perth and each is locally inspired, just like our team, our customers and you. We’re for making the day better. We include. We nurture talent and promote internally.
About Rydges Fortitude Valley
On the doorstep of the historic Brisbane Showgrounds and Royal International Convention Centre sits Rydges Fortitude Valley. With the design paying homage to the area's roots, it is a perfect combination of modern sleek and country charm. A mid-large-scale property with 208 guest rooms, Six Acres Restaurant, Bar Gusto and 4 flexible meetings spaces.
About the Role
* Apply knowledge, skills and experience in a hands-on operational capability across all hotel areas.
* Lead by example and ensure service excellence in all interactions.
* Handle customer complaints, issues, and incidents occurring within the hotel or affecting hotel guests or clients.
* Facilitate training programs and on-the-job training for employees.
* Undertake financial duties and follow hotel procedures to ensure accounting standards are upheld.
* Develop and drive initiatives to achieve and exceed all performance targets.
* Be competent and knowledgeable in all of the hotel’s product offerings and menus, special events and promotions, proactively promote them and innovate to create sales opportunities.
Skills and Experience
* Proven customer service, communication and personal presentation skills.
* Previous Hotel Front Office leadership experience, preferably at a Manager on Duty level.
* Proven experience in Opera and hotel-related systems.
* Availability to work a 7-day rotating roster over a variety of shifts including public holidays.
How do your skills match this job?
Your application will include the following questions:
* Do you have customer service experience?
* Which of the following property management systems (PMS) do you have experience with?
* Which of the following statements best describes your right to work in Australia?
* How many years' experience do you have as a Hotel Duty Manager?
* Do you hold a current Responsible Service of Alcohol (RSA) certificate?
Welcome to Rydges. We believe in peace of mind travel. For us, that means connectivity, quality and comfort. We know you have people to see and places to go, that’s why our hotels and resorts are located in prime positions: city hearts, business centres and inspired natural retreats.
With everything you need, right where you need it, at Rydges we’ve perfected simple comforts. So when you’ve finished exploring, negotiating, debating and discovering – we’ll be ready to help you rest up and unwind.
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