Field Service Supervisor - Critical Power Systems
Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. The Power Quality (PQ) division at Eaton Electrical provides power management solutions including uninterruptable power supplies (UPS’s), surge protective devices, power distribution units (PDU’s), remote monitoring, software, power factor correction, airflow management, rack enclosures and services. We strive for continued success in leveraging technical innovation to develop next-generation solutions.
We are looking for a hands-on Field Service Supervisor based in Melbourne, to install, test, commission, service, and repair UPS products and systems for critical power applications to specifications and customer requirements.
The successful candidate will also supervise and lead a team of Field Service Technicians and be a brand ambassador for Eaton whilst delivering great customer service and experience.
Other key duties will include:
* Lead and supervise a team of Field Service Engineers/Technicians
* Perform your duties with a high regard and awareness for safe working practices and compliance to EHS protocols.
* Install and maintain critical power equipment and perform in-house and on-site repairs as required in accordance with service and maintenance agreements
* Liaise with Project Management to carry out site inspection, commissioning, and testing of critical power systems including creating and modifying all documentation and reports for submission
* Provide technical assistance/support and training to Technical Staff, Service Contractors, and customers where required
* Respond to requests for emergency repairs and provide rostered standby support 24/7
* Perform FAT/SAT testing on units and prepare detailed reports on tests carried out
* Ensure on-time submission of reports
Qualifications:
* 8 years’ experience in a technical role servicing electrical or power electronics equipment
* Experience leading a team of field service technicians or engineers
* Diploma or degree qualification in electrical, electronics, mechatronics, or Industrial Automation
* Intermediate skills in MS Office and ERP systems (Oracle, SAP)
* Exceptional communication skills
* Ability to organize, prioritize, plan, follow up, and work autonomously
What we offer:
* Free on-site parking
* Flexible working arrangements
* Competitive salary with access to bonus scheme
* Inclusive working environment
* Outstanding training and development programs for both professional and personal development
We are committed to ensuring equal employment opportunities for all job applicants and employees. Our recruitment processes encourage diversity by utilizing a balanced selection criteria regardless of the applicants' age, gender, gender identity, ethnicity, religion, sexual orientation, or any other status protected or required by law. Eaton prides itself in truly representing the people within our communities.
If this sounds like you, please send through your application. We look forward to hearing from you!
Your application will include the following questions:
* How many years' experience do you have as a Field Services Supervisor?
* Which of the following statements best describes your right to work in Australia?
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