To support our continued growth, we are seeking to appoint a self-motivated and highly enthusiastic and experienced Receptionist/Administrator. Based at reception you will manage the Melbourne Office and provide general office management support to the Co-Owners and various departments. You will provide exceptional customer experience including meeting and greeting visitors, responding to phone calls, live chat and providing efficient information and solve customer enquiries where possible.
If you are highly organised, with a ‘can do’ attitude and exceptional customer service skills with the ability to communicate we would love to hear from you. You can multi-task and problem solve under pressure while remaining composed. You can develop and nurture positive and engaging relationships with staff and customers and can communicate with empathy and respect.
You will be proactive with your support to the various departments and greater business by ensuring administrative and planning requirements are met.
About the role
* Coordinating business update meetings to ensure information is received from all departments and presentations are prepared
* Swatch labelling
* Support showroom with fulfilling swatch requests to customers.
* Showroom swing tag prep
* Supporting the preparation and posting of swatches to customers
* Stock take swatch replenishment location bi-annually
* Maintenance of internal contact list
* Place and take delivery of weekly kitchen and bathroom supplies order. E.g., Coles Online
* Main Office Coffee Machine & Warehouse: order beans, supplies and repair as required
* Management of stamps and post bags ensuring they are replenished as required by the business
* Travel Bookings, including Visas and online check-in as required
* Building Maintenance – Liaise with external suppliers re office functioning e.g., electrical, plumbing etc.
* Management of Kitchen
* Collate customer swatch packs (either new packs for customers added to the program or assisting distributing new swatches to customers on the swatch program at launch times)
* Assistance in collating + distributing master + rug swatches to showrooms at launch times
* Using CRM databases to efficiently assist customers with their queries including creating quotes, stock availability, ETA’s, providing alternatives as required
About you:
* Demonstrated experience in a Receptionist/administrator role
* Excellent personal presentation with an engaging and welcoming demeanor.
* Exceptional customer service skills and positive attitude.
* Intermediate to advanced skills in MS Office including Word, Excel and Outlook.
* A passion for interiors
* Ability to prioritise, organise and anticipate demands to facilitate effective management of Co-Founders/Office needs
* Initiative to identify the opportunities for greater efficiencies
* A professional, perceptive and diplomatic approach to your work.
How to Apply:
Please submit your updated resume using the link or send to applications@superiorpeople.com.au ensuring subject header identifies position applying for.
Right to Work
The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.
Superior People Recruitment operate nationally, offering 12 month guarantees on all permanent placements.
To see full list of current vacancies go to https://www.superiorpeople.com.au/vacancies
www.superiorpeople.com.au
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