About genU
We are a group of passionate, driven individuals dedicated to making lives happier and healthier, especially for people with disabilities, the ageing, and those experiencing disadvantage.
As a not-for-profit organisation, we invest directly back into the communities we serve. We welcome diversity in race, culture, spirituality, gender, age, identity, ability, and sexuality.
Job Description
We are seeking an Individual Support Services Organiser to be the first point of contact for rostering and enquiries for clients and support workers for the provision of individualised services in and around Warrnambool.
This is an exciting opportunity to work with a wide range of different clients with their own unique requirements, particularly if you have experience as an administrator with funding streams such as NDIS, Aged Care, Home Care, Department of Veterans Affairs and Transport Accident Commission packages.
Key Responsibilities
* Assist with developing support plans, risk assessments, and rostering.
* Interact frequently with clients, families, and support staff, managing a high volume of calls daily.
* Manage multiple funding streams, including NDIS, TAC, Home Care Packages, CHSP, and DVA, requiring different services such as personal care, domestic support, community access, sleepovers, and respite care.
* Provide performance feedback with guidance from the team leader to staff.
About You
We are looking for caring and empathetic individuals who:
* Have strong interpersonal and communication skills, with sensitivity to client needs.
* Enjoy helping others achieve their goals and personal growth.
* Are well-organised and can maintain and update client and staff documentation efficiently.
* Have knowledge and skills in support plans and risk assessments.
* Have experience supporting clients with diverse needs and behaviours.
* Have experience/exposure in rostering procedures and carelink rostering systems.
Employee Benefits
* Extra Leave Benefits: 20 days of annual leave and 15 days of personal leave.
* Health & Wellbeing Support: 24/7 access to a holistic employee assistance program.
* Salary Packaging: Non-for-profit salary packaging up to $15,900 per annum.
* Discount Program: Save at over 450 retailers, including Coles, Woolworths & JB HI-FI.
* Study Scholarship: 25% scholarship for undergraduate and postgraduate courses at Torrens University.
* Employee Referral Program: Earn a generous cash bonus for referring successful candidates.
* Investment in You: Ongoing professional development and opportunities for career progression.
Requirements
* Certificate III in Disability/Aged Services or equivalent experience in human services.
* Current NDIS Worker Screening Clearance.
* Current Working with Children's Check.
* NDIS Worker Orientation Module Certificate.
* Current and Valid Australian Driver's License.
* First Aid and CPR - within 12 months.