ABOUT THE ROLEBased in Parramatta, we have an opportunity for multiple Customer Service Representatives to join an inclusive and diverse team supporting customers experiencing financial hardship. This role will suit people who are passionate about helping others!Your role in the Hardship and Collections team will be to deliver exceptional customer service; this team supports their customers Monday-Saturday from 8am-8pm, and candidates must be available to work on a rotating roster between these hours.The successful candidates would be required to start on the 5th May 2025.Role Responsibilities:Assisting customers who are going through financial distress and providing options and solutions.Handling all customer queries with compassion and empathy.Demonstrating resilience when having difficult conversations with customers.Assisting customers back to financial health and stability.Monitoring and managing identity fraud and fraud trends to mitigate losses to the bank.Reporting fraudulent customers.The successful candidate will have:Proven success in a customer service and/or call centre role.Collections experience is desirable.Experience in handling sensitive customer matters.High levels of empathy and resilience.Ability to work various shifts from 8am-8pm Monday-Saturday.Genuine career opportunity for motivated and committed individuals within a Big 4 bank.Extensive training and learning and development program.Make a real impact and difference in people’s lives.Supportive, inclusive, and diverse team culture.Work close to home in Bedford Park - onsite parking available and close to public transport.Please reach out to Jaz if you would like to find out more at jkuthubdeen@launchrecruitment.com.au or alternatively call 0421 881 268.Get in touch with us and our friendly staff will get back to you as soon as possible!
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