Add expected salary to your profile for insightsAre you passionate about renewable energy and eager to make a positive impact and generate change?
Do you thrive in a supportive and collaborative work environment where your contributions are valued and recognised?
If so, we have the perfect opportunity for you!About Diamond Energy, an Energy Bay BrandEnergy Bay is rapidly expanding along the renewable energy value chain and across multiple geographies, with the goal of decarbonising industry.Established in 2016, Energy Bay offers specialised distributed renewable energy solutions to facilitate enterprise customers and property landlords through the energy transition.
Founded on the values of innovation, value creation and social responsibility, Energy Bay is backed by impact capital from Australia's largest private financial sponsors, including Grok Ventures, Soletto and Skip Capital.An exciting opportunity (Full-time role) has arisen in the Generation team at Diamond Energy, an Energy Bay brand.Diamond Energy prides itself as a leading renewable energy, electricity retailer that is rated 5 stars in the Green Electricity Guide by Greenpeace and earned a CHOICE recommendation in 2023!
We are dedicated to providing sustainable and clean energy solutions to our customers.
As a growing company with big dreams, we offer an exceptional working environment where you can expand your experience and be part of a meaningful mission to create a greener and cleaner future.We are looking for a commercially driven Key Accounts Specialist to join our dynamic team.
This role will focus on building relationships with C&I key account customers, enhance customer experience and further enhance process improvements relating to key accounts/C&I customers.
This role provides a unique opportunity to learn the ins and outs of the renewable energy market, whilst providing exceptional customer service to our clients.Energy Bay has a distinctly unique, transparent, and constructive company culture.
We are a team focused on maximising the scale and impact we create in the energy transition.
We are seeking to build on our existing culture and create a diverse team with a wide range of personal and professional experience, with a long-term focus on execution and the highest standards of delivery.Our Vision: Generating ChangeOur Mission: Your partner in delivering decentralised net zero energy solutionsOur Values: Zero Harm | Enduring Solutions | Customer Driven | Trusted PartnerAs a Key Accounts Specialist with Diamond Energy, you will be responsible for:Developing strong relationships with primary contacts/accounts payable team representatives across our clients' portfolioBeing the primary point of contact for existing key account/C&I/corporate customersEnsuring timely and successful follow-up of customer inquiries/follow-up actions (either directly or monitoring), including follow-up of commercial inbox and phone inquiriesWorking closely with Accounts Receivable to ensure that appropriate contacts are established and updatedLiaising with cross-functional internal teams to improve the entire customer experience, including contract acceptance, onboarding, first bills, account setup, and ongoing billing/paymentsUndertaking ongoing reviews to enhance key accounts/C&I customer experience and enhance process improvements relating to key accounts/C&I customersYou will be successful in the role if you possess:Understanding the basics of the Energy Industry value chain and experience within the retail electricity industryA minimum of 2-3 years of experience in a customer-facing roleExcellent communication, negotiation, and active listening skills with the ability to communicate with key stakeholders at multiple levelsSolid experience with CRM software and MS Office (particularly MS Excel)Proven ability to juggle multiple tasks and priorities while maintaining attention to detailAbility to work as part of a close-knit team in a dynamic and growing business with a strong interest in renewable energyYou'll love working here because:We believe in responsibility and reward you for taking initiativeWe're a successful, fast-growing company with an entrepreneurial vibeWe love to promote internally and offer development opportunitiesComprehensive training and mentorship from experienced professionalsNew office location, with stunning panoramic views, close to Burnley train stationWe have a great work culture, come and join our team!By joining our team, you'll be contributing to supporting renewable energy.
Your work as a Key Accounts Specialist will directly impact our ability to help our customers live greener and cleaner.Diamond Energy prides itself on being a diverse and equal employment opportunity employer.Your application will include the following questions:Do you have full working rights in Australia?Will you need visa sponsorship either now or in the future?How many years of experience do you have in a similar customer-facing role?Do you have relevant experience in the Energy industry?What are your salary expectations for this role?
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