Senior Passenger Attendant and Passenger Service Supervisor - Grafton Station
Organisation/Entity: NSW Trains
Job category: Call Centre & Customer Service
Job location: Grafton, NSW, AU, 2460
Job reference number: 98572
Employment type: Permanent Full-Time
Salary range: $1299.55-$1441.05
You want to help deliver safe and reliable journeys for millions of people. Your expertise in communication, problem-solving, empathy, and conflict resolution are highly transferable and in demand. Help us foster satisfaction and service experiences that transform the lives of our community.
In this role, you'll:
1. Senior Passenger Attendant: Support your onboard team members to deliver a great passenger experience. Be a point of contact for your onboard team members in situations where passengers require extra assistance with a request or issue. Oversee the buffet service operations, assist with ticket transactions, and support the Passenger Service Supervisor across train safety, operations, and emergency procedures.
2. Passenger Service Supervisor: Lead the onboard team and oversee all aspects of customer service, train safety, security, operations, and emergency procedures. Provide ongoing mentoring and support to your onboard team to ensure they deliver exceptional passenger experiences and uphold NSW TrainLink’s organizational values and behaviors in every interaction.
Locations and Rosters: All roles are based at Grafton Depot and will require travel across regional NSW with overnight stays required for some travel routes and rosters. Part-time roles will see you work a minimum of 38 hours per fortnight on a rotating shift roster. All roles work to a 24/7 shift roster that can include weekends and public holidays, plus additional hours where requested.
About you: We’re looking for people who can demonstrate:
* Strong communication skills – experience in working within the customer service field, able to tailor your communication style to people from all walks of life.
* Collaboration and teamwork – work towards a common purpose and goal within a team.
* Initiative – carry out your role responsibilities with minimal direction and address issues quickly.
* Resilience – prepared to handle challenging situations and work in a fast-paced environment.
* Managing and developing people - (for Passenger Service Supervisor role only) – experienced in setting clear expectations for team roles and responsibilities.
Who we are: Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities, and industry every day.
Join us: Our workforce is as diverse as the community we serve. We offer a wide range of employee benefits. This is an in-person, on-site role.
Applications close: 11:59 pm Sunday, 23rd February 2025.
For more information about this role, please contact
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information.
#J-18808-Ljbffr