We're currently seeking a Sr Manager, Field Service with a track record of excellent work in Australia. As a global leader in the field of Engineering, we are committed to providing exceptional solutions that enable our customers to make the world healthier, cleaner, and safer.
Key Accountabilities
1. Determine and implement strategies for flawless execution of field service activities
2. Develop commercial service strategies to grow service business,
3. Achieve service sales revenue as set in the Annual Operating Plan
4. Lead and develop a large team of field service professionals to successfully compete in the market
5. Collaborate with diverse teams to drive technological innovation and support our customers' needs
6. Foster and maintain strong relationships with key stakeholders to ensure customer satisfaction.
7. Implement and adhere to strict quality and safety standards to deliver world-class service
8. Building and maintaining strong relationships with customers, including key account management.
How will you get here?
Qualification and Experience
9. Bachelor's degree in Engineering or a related field, or equivalent experience
10. Proven experience in managing field service business including P&L
11. Track record in driving business growth and revenue targets through the implementation of service strategy and execution of tactical actions to achieve required objectives.
12. Strong leadership and team management skills
13. Excellent problem-solving and decision-making abilities
14. 7+ years of service business management and/or Commercial service management experience
15. Exceptional communication and interpersonal skills
16. Experience in working in a global and matrix organisation with a decentralised model (preferred)
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Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.