Associate, Client Services
Associate, Client ServicesApply locations Adelaide time type Full time posted on Posted 2 Days Ago job requisition id REQ16703
At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric.
Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem.
Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world.
Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.
Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy.
We know our people are our greatest asset.
At Cotality, you can be yourself, lift people up and make an impact.
By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.
Job Description: Who are we? Cotality is the leading provider of property data and analytics in Australia and New Zealand.
We're fiercely independent, and we're considered the best in the business.
Every day, our data scientists and researchers collect data from over 4.5 billion points across the Cotality universe.
We then rinse and finesse this data to transform it into powerful property market insights that drive the best property decisions.
Our purpose At Cotality, we help people build better lives by providing rich property insights that inform the very best property decisions.
We know that behind all the numbers, algorithms, and sophisticated data technology there are people, families, and communities.
There are hopes, dreams, ambitions, journeys, expectations, fears, crossed fingers and vulnerability.
It's those things that matter.
And it's those things that we want to connect with, enable and tackle.
Values Our values are the backbone of our organisation.
They represent what we believe:
Be yourselfLift people upMake an impactClients firstInnovate AlwaysSet the paceWe're an agile, empowered and pragmatic workforce, driven to forge meaningful, mutually beneficial relationships with our diverse range of customers.
Who are you? You live and breathe customer service.
You're passionate about helping our customers uncover the value in our products and services and use them to their full capabilities.Your service ethos is excellent, you know how to have great conversations with customers.But you're also a team player.
You thrive in a collaborative environment, working with like-minded colleagues to build a world-class customer service function.What is the role? Your work lays the foundation for all of the customer promises we have made when they selected to do business with Cotality, ensuring we deliver world-class, scalable customer experiences for our market leading products.
This role is critical to the success of Cotality.
You'll be responsible for driving customer outcomes across the business, ensuring our customers get value from our products and services, they receive help when they need it and you always offer more than what they are asking.
Working closely with our leadership team, you'll also have a hand in boosting advocacy and increasing customer satisfaction across all our channels.
Job Qualifications: What will you be doing? The role includes:
Ensuring all customer enquiries, through phone, chat and email are undertaken with careRemoving roadblocks for our customers and suppliersPerform workflow system and administrative updatesShaping the service culture across the business by promoting self-serve data capabilitiesAre you the right fit? You need to have:
Strong problem-solving skillsAbility to work independently and as a contributing team memberCreating great customer relationships and building rapportProducing simple, easy to understand help for our customersGreat adaptability in learning new systemsExcellent written and oral communication skillsWhat credentials do you need? A solid understanding of, and expertise in delivering fantastic customer outcomes1+ years of service experience, in a call centre, retail or hospitalityWhat does success look like? Key Performance Indicators are based on:
customer service survey resultsensuring our customers have a consistent and quality outcomeservicing our enquiry channels promptly inline with SLAsFocus on improving customer experience.Why join Cotality? Cotality is highly collaborative and fun!
To support you at work, we offer some fantastic perks:
Opportunity for flexible working conditionsFree mindfulness tools, online health and nutrition coursesComplimentary access to Australia's most comprehensive property research platformsTwo community and volunteer leave days each yearModern offices in four convenient locations around AustraliaMonthly social get-togethers and a globally recognised rewards platform.If this sounds like somewhere you want to work and you are seeking professional growth, don't delay, apply today!
Cotality's Diversity Commitment: Cotality is fully committed to employing a diverse workforce and creating an inclusive work environment.
Equal Opportunity Employer Statement: Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available.
Please apply on our website for consideration.
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