Are you burnt out? Working unnecessary overtime? Underappreciated? Looking for: Stability? Security? ♀️ Wellness? Career growth? Recognition? Purpose? Maybe it is time for a change… At Orbitel Technologies, we go above and beyond to deliver premium support to South Australian small and medium businesses. We're seeking a proactive, skilled, and enthusiastic support engineer to join our growing team. As a Senior Engineer (Level 3), you'll contribute to both internal and external projects and handle escalated support requests. Perks Get your birthday off Generous incentives for reaching Team and Company Goals An easy-going environment and culture High-Powered Laptop & Quality tool kit Opportunities for career development through various roles A Proactive Approach to Ongoing Training to help you develop life-long skills Competitive salary Anniversary bonuses Regular staff functions Wellness allowance Fuel card Uniform provided Responsibilities & Tasks Level 3 Escalations 20% Onboarding new clients 40% Server management & projects 20% Role development & innovation 10% Passion projects or fun initiatives 10% Some of your key attributes include: A love of (and ability to) Solve Problems & Challenges Advanced understanding of support tools, techniques and how technology is used to provide services Advanced understanding of operating systems, business applications, printing systems and network systems Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices Advanced experience and knowledge of working with the Microsoft 365 Platform A deep desire to deliver an amazing Client Experience The ability to speak both Geek and human Be an Australian Resident with a valid driving licence The ability to keep up with & adapt to the fast-paced IT world 5+ yrs experience working for a Managed Service Provider (MSP) / IT Support Business Nice to have Experience using a Ticketing system / RMM Tool and PSA software Experience handling Ubiquiti Unifi products Professional IT Certifications Experience/interest in VoIP solutions preferably 3CX If you are interested in applying for this role, please send your CV and a Cover Letter to *****@orbitel.com.au. In your Cover Letter, please explain why you believe you would be an ideal candidate for the position. Successful applicants will be contacted and invited to attend a face-to-face interview.