About the roleselectability has a growing team who are working together to continuously improve the quality of our care delivery.
We are currently recruiting for an experienced Quality Improvement Officer to join this team.
This role champions quality management practices associated with delivery of care to our recipients, providing support and advice to operational teams.
This is a full-time position based in Mount Isa.
You will join our operational team to provide on-the-ground support advice and guidance on quality management and improvement, whilst also working closely with the central Quality & Compliance Team to ensure organisational consistency, and effective collaboration cross-organisationally.
The role involves assessing systems and processes, documentation, and care delivery against established standards, identifying areas for improvement, and providing recommendations to enhance quality and compliance.
This includes supporting and monitoring key elements of the quality management system, including but not limited to:
supporting incident reviews, close out and identification of improvement opportunitiessupporting and advising on the resolution of recipient feedback, including compliments and complaintsproactively identifying quality and recipient care risk concernsassisting with the developing, evaluating and improving policies, procedures and frameworksconducting regular self-assessments and quality audits and reviews to monitor quality performanceproviding training and guidance to staff on compliance and quality requirementssupporting the operational leadership group with quality monitoring and reportingEffective and appropriate communication is crucial in this role, both internally and externally, fostering collaboration and understanding.
Building strong relationships with various stakeholders is a core element of the position, ensuring a unified approach towards maintaining the highest standards and compliance within the organisation.
About youTo be successful you must:
demonstrated experience in a similar rolestrong understanding of quality management systemsunderstanding of quality standards including NDIS Standards, Human Services Quality Framework, and National Standards for Mental Health Services is highly desirablea high level of attention to detaila passion for quality and continuous improvementstrong written & verbal communication skillsa commitment to best practiceability to multitask in a fast-paced environmentability to work autonomouslyvery strong administrative skills including intermediate level MS Word, Excel & Outlookmost importantly… a positive attitudeRole Requirementstravel to selectability sites will be requireda current minimum P1 "C" class Queensland drivers licencea Positive Notice Working with Children (blue card) (ability to obtain)NDIS Worker Screening Clearance (ability to obtain)NDIS Worker Orientation Module 'Quality, Safety & You'About the offerThe quality improvement officer is a permanent full-time position based in Mount Isa.
We offer a range of benefits including:
attractive salary + super$15,900 + FBT salary packaging benefits50% discounted training via our RTOaccess to fitness passportflexible working arrangementscareer pathways and opportunities for developmentemployee assistance program offering confidential counselling support for employeesApplyingIf this sounds like you, please submit your resume and a cover letter outlining your skills and experience and how you best fit this role.
If you would like more information please contact HR Officer Lexi Hennell on or
About usselectability is a not-for-profit charity with a primary focus of improving mental wellbeing and contributing to suicide prevention across regional Queensland.
We believe everyone has the right to access high-quality supports locally and have recently expanded our services to include child safety, and residential aged care in the Lower Gulf.
If you would like to know more, please visit our website.
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