Nashville area non-profit water and wastewater organization, funded by around twenty thousand rate payers, needs a Customer Service Manager to oversee the billing activities of the organization. This job is mainly about cash accounting, billing, and customer service. I am advertising in your area in order to find people with just the right public service experience.
This job is in a Nashville suburb, northwest of the city. Some relocation assistance is available.
This job has excellent pay and benefits. This is an onsite job with hours of 8 am until 5 pm. Relocation assistance is available.
Responsibilities
* You will oversee a small staff that handles new accounts, customer billing, payment processing, and debt collection.
* You will set customer service schedules, coordinating with other departments and outside agencies as necessary.
* Analyze data and prepare statistical reports about customer service, collections, billing, delinquencies, etc. in the Customer Service Department.
* Communicate effectively with rate payers, explaining schedules, rates, and fees.
* Assist accounting with independent audits, present reports about customer service and billing to management as needed.
* Responsible for the organization’s public relations activities.
Requirements
* Bachelor’s degree in business, public relations, or public administration is required.
* 5 years of experience in billing, cash accounting, and customer service is required.
* At least two years of supervisory experience at a government entity, municipality, or utility is required.
* The client prefers to consider people who have some kind of public utility background because billing and customer service are strictly regulated in this environment.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Accounting / Auditing and Customer Service
Government Relations Services, Non-profit Organizations, and Utilities Administration
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