The Company Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 8,000 properties, you'll find us in your neighborhood and in more than 130 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™ The Location Surrounded by lush tropical gardens and sparkling blue lagoons, Sheraton Grand Mirage Resort, Gold Coast offers over 295 guest rooms and suites, award winning restaurants and bars and over 14 conference and meeting spaces, all in an absolute beachfront environment. The Role We are currently looking for an experienced Part Time Reservations Agent to join our Reservations team. As the Reservations Agent you will handle all incoming reservations as a priority ensuring that the hotel is maximizing sales of property rooms and facilities and may assist the Group Reservations as required. Your key responsibilities will include, but are not limited to:Answering incoming calls from the general publicSupporting our Marriott Bonvoy loyalty members with enquiries and membership informationDelivering exceptional service to our guests in meeting requests and exceeding guest expectations Promoting the hotel's facilities and converting enquiries into bookingsEnsuring booking details are complete and correct at all timesFollowing up on reservation details and entering details into the property management systemLiaising with travel agents to ensure booking details are correctChecking daily arrivals and confirming details to ensure a smooth and seamless stay for every guestFollowing up on methods of payment with guests What we are looking for Previous Reservations experience in a Hotel Reservations or Front Office environmentA passion for client and guest engagement and developing strong relationships built on trust and confidenceProfessional communication and genuine interpersonal skillsA great eye for detail to ensure all data is entered correctlyEffective time management in a fast-paced environmentA team player Proficiency with Microsoft Office programs, particularly Outlook, Excel, Word and PowerPointPrevious experience with Opera PMS of a similar reservations systemFlexibility to work on a 7 day rotational roster The Benefits Enjoy the benefits of unlimited career opportunities, to attract and retain the best and brightest people for our team, we offer a range of exceptional benefits, including:Generous discounts on accommodation, food, beverage and spa treatments around the world - for you, your family and friends too!Exclusive discounts on local gym memberships, health cover, electronics, appliances and more!Free duty meals every workday!Discounted onsite parkingEnhanced Super - For every 5 years of continuous service in Marriott Hotels, we'll contribute an additional 1% to your nominated superannuation fundEmployee Assistance Program - make the most of confidential counselling and support for you and your immediate family – all fully-covered by us. Personalised online and in-person trainingBirthday Leave - each year you get the gift of 1 day paid leave to spend at any point during your birthday month Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws