DeVision Recruitment are proud to be partnering with an established business that has offers a world leading security SaaS platform. The product allows businesses to integrate all their physical infrastructure under one system. This is an international business which is a leader in it's field and has been in operation for 20+ years. Some travel will be involved across Melbourne and Canberra occasionally. This position provides pre sales support to the sales team and end users. The role provides technical assistance to clients, providing a pivotal role in the selling process assisting to help close deals with customers. Providing technical support to the sales team, ensuring the successful selling and installation of technology solutions and ongoing client satisfaction in the pre and post sales phase. Responsibilities: Ensuring achievement of sales targets and customer satisfaction through the delivery of the highest quality pre and post sales technical support. Assisting the sales team with pre sales activities including the development of formal sales plans, quotations and proposals. Providing demonstrations, presentations, training, consultation and sales support services for the Sales team and clients. Define solutions with sales team to support customer business requirements and future strategies. Develop detailed product/technology/industry knowledge as well as knowledge of job associated software and applications Working through complex tender responses and compliance statements When required, providing specialised technical support on-site or from a remote location (telephone / email). Act as the primary technical liaison between customers and R&D department as issues are resolved Requirements: Experience with integrated security solutions and electronic access control systems. Pre/Post-Sales experience SQL Server database administration experience Extensive networking experience including TCP/IP knowledge Advanced Windows Operating Systems Skills including AD, Server management, Shell scripting, Certificates management. Virtual environments setup and support Analytical, diagnostic, project management and problem-solving skills. Excellent presentation and communication skills and the ability to tailor presentations according to the needs and varying levels of technical understanding of different audiences.